Operations Coordinator – Admin & Scheduling Specialist

Talent Finder; Stevenage; On-site; GBP 23,000 - 32,000; Full time

Job summary

Talent Finder is seeking an organised Administrator to support daily operations for a small, fast-paced cleaning business. Working with the office team, you will coordinate services, manage customer relationships and help ensure smooth running of the business.

The role is hands-on and varied, encompassing enquiries, quotations, diary management, scheduling, timesheets and payroll support, with opportunities to develop commercial awareness and take ownership of processes.

Qualifications

• Proven experience in operations administration or service coordination.
• Excellent organisational, communication, and time-management skills.
• Confident handling of customer enquiries and complaints.
• Good working knowledge of MS Excel, Word and Outlook.
• Ability to coordinate schedules, manage priorities and meet deadlines.
• Commercial awareness and ability to identify cost-saving opportunities.
• Right to work in the UK; sponsorship not available.
• Experience with quotations, accounts and payroll-related tasks is a plus.

Responsibilities

• Provide day-to-day admin support and manage telephone, email and WhatsApp enquiries.
• Act as a key contact for customers, manage accounts and handle queries and complaints.
• Prepare and follow up quotations, arrange appointments and help secure new business.
• Coordinate job bookings, cleaning schedules, staff rotas and supervisor diaries.
• Liaise with supervisors and subcontractors to ensure timely completion to standard.
• Monitor deadlines, property access, key arrangements and additional job needs.
• Record hours, timesheets and job-related expenses; support payroll and client invoicing.
• Maintain accurate spreadsheets, job sheets and records.
• Identify discrepancies and additional chargeable work; support employee admin.
• Provide diary management and PA support to the director when required.

Skills

Organisational skills

Communication skills

Time-management

Telephone manners

Attention to detail

Scheduling coordination

Proactive approach

Commercial awareness

Teamwork

Independent working

Tools

MS Excel

MS Word

MS Outlook

Spreadsheets

Job description

Talent Finder is seeking an organised Administrator to support daily operations for a small, fast-paced cleaning business. Working with the office team, you will coordinate services, manage customer relationships and help ensure smooth running of the business.

The role is hands-on and varied, encompassing enquiries, quotations, diary management, scheduling, timesheets and payroll support, with opportunities to develop commercial awareness and take ownership of processes.