Operations Coordinator

NHS; Watford; On-site; GBP 25,000 - 35,000; Full time

Job summary

A leading healthcare practice is seeking an Operations Coordinator to enhance day-to-day operations. The role involves IT support, admin tasks, and collaboration with external contacts. Ideal candidates will have healthcare experience and strong communication skills.

Qualifications

• Experience in a healthcare setting.
• Educated to A-level or equivalent with relevant experience.

Responsibilities

• Ensure the smooth running of the practice.
• Support practice procedures and troubleshoot IT issues.

Skills

Communication

Troubleshooting

Literacy

Numeracy

Education

A-levels

GCSE grade A-D in English and Maths

Tools

EMIS

Accurx

Ardens

GPTeamNet

Job description

The Elms are looking for an Operations Coordinator to join our friendly and supportive GP Surgery Team. This key staff member will be responsible for parts of the day-to-day operations of the practice, including IT support, admin support, and troubleshooting. The team member will work closely with relevant ITS, EMIS, ICB, external contacts, the Business Partner, and the Admin Manager.

Main duties of the job

• Ensure the smooth running of the practice
• Serve as the primary contact for external IT and ICB colleagues
• Support the Business Partner in creating practice procedures and pathways
• Support coordinator for Accurx, Ardens, Pinnacle, DXS, and other related software
• Assist the Admin Manager and Business Partner
• Lead the GPTN initiatives

About us

We are a very supportive and friendly practice caring for 9,000 patients. The practice is on the register of licensed sponsors with two licenses if needed. We have an excellent Admin, Reception, and Clinical team. This role would suit someone with prior experience in General Practice who understands how it operates and enjoys daily challenges!

Job responsibilities

We are seeking an Operations Coordinator to join our team. Responsibilities include ensuring the practice's smooth operation, onboarding and offboarding staff from clinical systems, coordinating meetings, supporting practice procedures, troubleshooting IT issues, managing medical student onboarding, and supporting various practice systems like PIDS and the website.

Essential attributes required:

• Experience working in a healthcare setting
• Proficiency in EMIS, Accurx, Ardens, GPTeamNet
• Ability to identify opportunities to improve service delivery
• Excellent communication skills, both written and oral, including presentation skills
• Strong troubleshooting abilities
• PA experience
• Excellent literacy and numeracy skills
• Educated to A-level or equivalent with relevant experience

Person Specification

Experience

• Experience in a healthcare setting
• Proficiency in EMIS, Accurx, Ardens, GPTeamNet
• Ability to recognize opportunities to enhance service delivery
• Excellent communication skills, written, oral, and presentation
• Strong troubleshooting skills
• PA experience
• Excellent literacy and numeracy skills
• Educated to A-level or higher with relevant experience
• Experience taking minutes, creating templates, and supporting diary management

Qualifications

• GCSE grade A-D in English and Maths
• Experience in the healthcare sector
• A-levels
• Experience working in a GP surgery using EMIS

Disclosure and Barring Service Check

This position is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975. A Disclosure check will be required to ensure suitability for the role.