Operations Coordinator

NHS; London; On-site; Full time

Job summary

Join a leading healthcare provider as an Operations Coordinator in London. You will oversee daily operations, support the reception and administrative teams, and ensure effective communication and problem resolution. This role offers a chance to contribute to the efficient functioning of a busy practice, ensuring high-quality healthcare for the community.

Qualifications

• Strong communication skills and ability to manage a varied workload are essential.
• Experience in a healthcare setting is desirable.

Responsibilities

• Manage day-to-day operations and support the administrative team.
• Coordinate patient queries and complaints.
• Ensure practice staff adhere to procedures and protocols.

Skills

Effective time management

Excellent communication skills

Problem solving

Approachable manner

Ability to work under pressure

Education

Educated to A-level/equivalent or higher

Tools

EMIS

Job description

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Job Summary

You will be responsible for the overall day-to-day operations of the practice and will play a key role in supporting the team.

Job Summary

You will be responsible for the overall day-to-day operations of the practice and will play a key role in supporting the team.

The role of Operations Coordinator involves providing support to the reception and administrative team. You will be working closely with the Practice Manager.

Your responsibilities will include handling a wide range of queries and ensuring they are addressed and resolved satisfactorily. Strong communication skills and the ability to manage a varied and demanding workload are essential for this role.

You will also ensure that all practice staff adhere to agreed procedures, protocols, and timelines, escalating matters to the Practice Manager when needed.

This position offers an excellent opportunity to work and support various teams, contributing to the efficient operations of the practice.

Main duties of the job

Ensure that Practice premises are properly maintained and that adequate fire prevention and security systems are in place.

Work closely to support all the administrative and reception staff.

Oversee staff induction process.

Carry out audits and reports as required

Managing clinical rotas and holidays.

Coordinate patient queries and complaints.

Be the first point of contact for IT issues within the practice.

Work with system suppliers and the Practice Manager to solve any problems.

Work with the Practice Manager to ensure the practice has effective IT data security.

Manage training records and schedules for all staff to ensure everyone is up to date.

Maintain accurate staff records.

Assist the Practice Manager in any changes to the workforce.

About Us

City Square Medical Group is a 4 partner, inner city GP surgery in Tower Hamlets, providing effective healthcare to 12,000 residents. We operate from two sites having merged in April 2020.

Date posted

19 April 2025

Pay scheme

Other

Salary

£14 an hour

Contract

Permanent

Working pattern

Full-time

Reference number

A0528-25-0002

Job locations

14 Deancross Street

London

E1 2QA

Job Description

Job responsibilities

You will be responsible for the overall day-to-day operations of the practice and will play a key role in supporting the team.

The role of Operations Coordinator involves providing support to the reception and administrative team. You will be working closely with the Practice Manager.

Your responsibilities will include handling a wide range of queries and ensuring they are addressed and resolved satisfactorily. Strong communication skills and the ability to manage a varied and demanding workload are essential for this role.

You will also ensure that all practice staff adhere to agreed procedures, protocols, and timelines, escalating matters to the Practice Manager when needed.

This position offers an excellent opportunity to work and support various teams, contributing to the efficient operations of the practice.

Job Description

Job responsibilities

You will be responsible for the overall day-to-day operations of the practice and will play a key role in supporting the team.

The role of Operations Coordinator involves providing support to the reception and administrative team. You will be working closely with the Practice Manager.

Your responsibilities will include handling a wide range of queries and ensuring they are addressed and resolved satisfactorily. Strong communication skills and the ability to manage a varied and demanding workload are essential for this role.

You will also ensure that all practice staff adhere to agreed procedures, protocols, and timelines, escalating matters to the Practice Manager when needed.

This position offers an excellent opportunity to work and support various teams, contributing to the efficient operations of the practice.

Person Specification

Qualifications

Essential

• Effective time management (planning and organising)
• Excellent communication skills (written, oral and presenting)
• EMIS user skills
• Strong IT skills (generic)
• Ability to prioritise, delegate and work to tight deadlines in a fast-paced environment
• Ability to network and build relationships
• Problem solving
• Support and train staff
• Approachable manner
• Flexible and cooperative
• Excellent interpersonal skills
• Motivated and proactive
• Ability to use initiative and judgement
• Forward thinker with a solution focused approach
• Sensitive and empathetic
• Ability to work under pressure
• Ability to drive and deliver change effectively
• Ability to motivate teams, enhance morale and maintain a positive working environment, including team building sessions
• Flexibility
• Maintain confidentiality at all times
• Sense of humour
  
  

Desirable

• Educated to A-level/equivalent or higher with relevant experience
• Leadership skills
• Experience of working with people
• Experience of working in a healthcare setting
• Experience of coordinating multidisciplinary teams
• Experience of successfully developing and implementing projects
• NHS/Primary Care general practice experience
• Relevant health and safety experience
• Good leadership skills
• Forward planning
  
  

Person Specification

Essential

• Effective time management (planning and organising)
• Excellent communication skills (written, oral and presenting)
• EMIS user skills
• Strong IT skills (generic)
• Ability to prioritise, delegate and work to tight deadlines in a fast-paced environment
• Ability to network and build relationships
• Problem solving
• Support and train staff
• Approachable manner
• Flexible and cooperative
• Excellent interpersonal skills
• Motivated and proactive
• Ability to use initiative and judgement
• Forward thinker with a solution focused approach
• Sensitive and empathetic
• Ability to work under pressure
• Ability to drive and deliver change effectively
• Ability to motivate teams, enhance morale and maintain a positive working environment, including team building sessions
• Flexibility
• Maintain confidentiality at all times
• Sense of humour
  
  

Desirable

• Educated to A-level/equivalent or higher with relevant experience
• Leadership skills
• Experience of working with people
• Experience of working in a healthcare setting
• Experience of coordinating multidisciplinary teams
• Experience of successfully developing and implementing projects
• NHS/Primary Care general practice experience
• Relevant health and safety experience
• Good leadership skills
• Forward planning
  
  

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

City Square Medical Group

Address

14 Deancross Street

London

E1 2QA

Employer's website

https://citysquaremedicalgroup.nhs.uk/ (Opens in a new tab)

Employer details

Employer name

City Square Medical Group

Address

14 Deancross Street

London

E1 2QA

Employer's website

https://citysquaremedicalgroup.nhs.uk/ (Opens in a new tab)

Seniority level

• Seniority level

  Entry level

Employment type

• Employment type

  Contract

Job function

• Job function

  Management

• Industries

  Strategic Management Services

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