Operations Controller(Transport Controller)

Citysprint UK Ltd; Rochester; On-site; GBP 26,000 - 38,000; Full time

Job summary

A leading courier service provider is looking for an Operations Controller in Medway. This role involves managing courier resources, ensuring compliance with service level agreements, and driving performance within the service centre. Candidates should possess strong organizational skills, effective communication abilities, and experience in the transport industry.

Benefits

Impressive holiday allowance

Additional day off for your birthday

Death in Service allowance

Enhanced Maternity and Paternity leave

Health and wellness program access

Discounts with ‘Medicash Perks at Work’

Ride to work scheme

Interest-free season ticket loans

Qualifications

• Previous transport industry experience is essential.
• Strong organizational and communication skills are required.
• Ability to work independently and manage client relationships.

Responsibilities

• Manage day-to-day courier resources and ensure efficiency.
• Support Service Centre Manager and contribute to KPIs.
• Monitor jobs and maintain communication with stakeholders.

Skills

Managing customer expectations

Communication

Organizational skills

Transport industry experience

Geographical knowledge

Computer literacy

Job description

Operations Controller | Medway| Permanent

Salary : £26,770 - £37,681(Depending on experience)

Hours: 40 Hours per week

Shifts:Monday to Friday anytime between 9 am to 6 pm.

Benefits and perks:

• Animpressive holiday allowancethat rises in line with your years of service.
• Additional day offfor your birthday so you can celebrate in style.
• Death in Serviceallowance to ensure your loved ones are provided for in the event of tragedy.
• Spend those crucial moments with your new-born baby with ourenhanced Maternity and Paternity leave.
• Complimentary day of annual leaveto cherish unmissable family moments – could be graduation, first day of school or moving home.
• Look after your wellbeing with access to ahealth and wellness program.
• Make the most of‘Medicash Perks at Work’– a tool for CitySprint colleagues to enjoy a variety of high-street discounts and rewards.
• Ourride to workscheme means you can keep fit while saving money – what’s not to like?!
• Travel for cheaper withinterest freeseason ticket loans(available after a years’ service).

CitySprint is on a Fast track to become the UK’s leading courier services provider, with current market domination of the Same day service areas already.

Through regular investment in our people, our service offering and our customer proposition, we are paving the way for courier services to be more intuitive, more capable, and more responsive to our customers’ needs than ever before!

Being this awesome takes a lot of hard work and commitment to our company values and vision. So naturally we need to secure top-notch Operations Controllerto ensure we continue growing and improving every day.

This is whereyoucome in!

We are looking to recruit an Operations Controller to join our team in Medway.

As an Operations Controller you will manageall day to day courier resources to maximise efficiencies across the network adhering to customer SLA’s and Health and Safety Parameters. Support the Service Centre Manager to create a KPI driven environment based on service and revenue.

A successful Operations Controller manages the day to day resources within the Service Centre, supporting the Service Centre Manger/ Operations Manager to positively contribute to the overall success of the Service Centre. Delivering and manging efficient and timely delivery and collections of all designated resources. Manage all stakeholder relationships to ensure CitySprint retains a positive commercial reputation.

The main responsibilities within the Operations Controller role are:

• Direct communications, relating to designated courier workload, courteously and efficiently at all times
• Monitoring of jobs through to POD and completion with priority on platinum customers.
• Implementing and maintaining Service Level Agreements (both customer and service centre specific).
• Proactively keeping clients and fellow employees informed of any delays or issues.
• Ensure your fleet size is sufficient to service your clients particularly during peak periods – maintain levels and recruit when required.
• Proactively supports the onboarding of all couriers ensuring compliance with business regulations creating a professional image from all courier resources

The key skills we need you to have for the role include:

• Managing and exceeding customer expectations.
• Acting on your own initiative without constant supervision.
• Ability to communicate clearly with clients, couriers and suppliers and remain professional at all times.
• Be highly organised.
• Previous transport industry experience.
• Solid geographical knowledge.
• Excellent punctuality and attendance
• Computer literate.

Thesuccessful candidate will be required to undergo a DBS check as part of the recruitment process. Conditional job offers are subject to a satisfactory DBS check.

If this Operations Controller role sounds like a great fit we would love to hear from you!