Operations Controller

DHL Germany; Birmingham; On-site; GBP 60,000 - 80,000; Full time

Job summary

Join a forward-thinking company recognized as one of the UK's best workplaces. As an Operations Controller, you will play a vital role in supporting logistics operations, ensuring smooth communication between drivers and customers. This position offers a competitive hourly rate and numerous benefits, including healthcare and childcare discounts. Embrace the opportunity for career development in a diverse and inclusive environment where your contributions are valued. If you are ready to take the next step in your career and thrive in a collaborative setting, this role is perfect for you.

Benefits

Competitive pay

Discount vouchers for restaurants

Healthcare

Pension

Enhanced family leave

Childcare discounts

Employee assistance programme

Qualifications

• Experience in administration and effective communication.
• Ability to work as part of a team with a can-do attitude.

Responsibilities

• Assist in Pre-Brief/De-Brief processes and complete driver documentation.
• Maintain company documentation and communicate with drivers and customers.

Skills

Administration experience

Flexible approach to work

Industry knowledge

Problem-solving

Job description

Position

Operations Controller

Contract Type

Permanent - 40 hours per week

Location

Birmingham

Shift

Monday - Friday / 11am-9pm

Hourly Rate

£12.21 per hour

Why choose DHL eCommerce UK?

Want to work for one of the UK’s best workplaces? DHL eCommerce UK has been recognized as a Best Workplace 2025 and achieved Top Employer accreditation for the 5th year. Benefits include competitive pay, discount vouchers for restaurants, cinemas, retail outlets, healthcare, pension, enhanced family leave, childcare discounts, employee assistance programme, and more.

About the role

You will assist in the Pre-Brief/De-Brief processes and complete driver documentation. You will also maintain company documentation and communicate with drivers and customers via telephone and company IT systems.

The ideal candidate will have

• A flexible approach to work and the ability to work effectively as part of a team, providing support in resolving problems with a can-do attitude, aiming for right first time.
• Administration experience and skills
• Industry knowledge

Career development

We support employee growth through dedicated learning and development programmes and an open culture where everyone's voice is heard, allowing you to shape your future career at DHL eCommerce UK.

Next steps

If you meet the requirements and are ready for your next career move, submit your application along with an up-to-date CV.

Diversity and Inclusion

As a global company, we value the diversity of our employees and believe it is a strength. We are committed to fair, transparent, and consistent resourcing practices and welcome applicants regardless of age, gender, ethnicity, disability, sexual orientation, gender identity, socio-economic background, religion, or belief.