Operations Co-ordinator

Serco; Portsmouth; On-site; GBP 30,000 - 45,000; Full time

Job summary

Serco Maritime Services seeks an Operations Co-Ordinator to support operational management in Portsmouth. The role encompasses line management, resource planning, and ensuring compliance with operational targets. With a focus on customer satisfaction and safety, the position requires strong leadership skills and operational expertise.

Benefits

Up to 6% contributory pension scheme

24/7 Employee Assistance Programme

Wellbeing app

30% off at Serco-managed leisure centres

Discounts from various retailers

ShareSave scheme

Paid volunteering day

Qualifications

• Demonstrable experience in operational planning/scheduling.
• Evidenced experience of planning/programming in complex environments.
• Drive for service quality and effective customer feedback.

Responsibilities

• Accountable for line management and performance of Ops Controllers.
• Develop short to medium term operational plans.
• Monitor operational outputs and adherence to KPIs.

Skills

Operational planning

Customer service

Resource management

Stakeholder relationship

Education

Diploma level education

Tools

MS Office

Job description

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Permanent, Full Time, 37.5 hours per week (Mon-Fri with additional call out 1 in 5)

Competitive salary plus benefits

Serco Maritime Services have a fantastic opportunity for an Operations Co-Ordinator to join the team, supporting the Operations Manager in Portsmouth.

In this role, you will be directly accountable for the line management and direction of personnel within the Operations Cell and a proportion of afloat personnel. You will also be responsible for the wider co-ordination and maintenance of records for afloat personnel training, orientation and competency, whilst monitoring absence/attendance and manning/annual leave records to ensure resources are matched to satisfy operational commitments.

You will provide oversight, leadership and management of the key outputs from the team and be responsible for generating programmable assets (personal and material) to ensure the continuous satisfying of operational commitments. Therefore, we are looking for an experienced individual who can demonstrate initiative, is customer focussed and can confidently build successful stakeholder relationships to provide efficient results.

Main Accountabilities:

• Develop and regularly review short to medium term plans to ensure proactive matching of resources to likely tasking in advance of generation of a rolling, 48-hour, immediate programme.
• To conduct regular reviews of operations cell outputs in order to monitor and take action to ensure targets are met, including maintenance of accurate data to underpin timely reports and returns
• Line management of the Ops Controllers (x2) and a proportion of afloat personnel.
• Responsible for the recording, tracking, and reporting of operational tasking within a recognised and approved system (the FLEET data base) throughout the tasking cycle, whilst monitoring and, if appropriate challenging, requested services against Schedule of Requirement (SoR) entitlements.
• To liaise with the Vessel Superintendents and the Customer to co-ordinate maintenance downtime for vessels.
• Recording of tasking data in support of Third Party Income Generation (TPIG) to support invoicing and to liaise with Commercial Customers to ensure provision of the best possible services whilst de-conflicting the programme when required.
• Co-ordinate provision of assets and SQEP personnel for out of port tasking.
• To drive operational efficiency, assurance improvements and best practice across the contract with particular reference to Operations Cell outputs.
• To foster a culture of customer service excellence, exemplify and promote Serco objectives and values. Ensure excellent customer satisfaction is delivered and that it is measured objectively.
• Utilise both Customer and wider workforce feedback to enhance service delivery and to minimize risk to the business or the customer relationship.
• Responsible for the delivery of operational activity across the Portsmouth element of the contract, measured against agreed KPIs (the Schedule of Requirement).
• Accountable for adhering to appropriate corporate governance processes to comply with assurance and other legal requirements and deliver contract requirements effectively.
• Encourage a culture of safety and ensure robust adherence to health, safety and environmental processes and procedures and to regulatory framework.
• Develop a deep personal understanding of the Systems of Work agreed with various working groups and engage with local TU Representatives to support business objectives whilst achieving fair and balanced T&Cs.
• Support the Marine Superintendent and Training Masters in the implementation of plans to ensure robust succession and career development plans that support the future growth of the business and seek to provide lasting and worthwhile careers for our people.
• Point of contact as Company Representative, for all out of hours operational responsibilities, on a rotation basis (Duty Controller).
• To attend meetings with/or on behalf of the Operations Manager for input with respect to operational matters.

What you’ll need to do the job:

• Educated to Diploma level, or with demonstratable evidence of equivalence through operational planning/scheduling experience and achievement.
• Evidenced experience of planning/programming in a complex and dynamic environment with delivery against challenging KPIs.
• Has a drive for delivering a quality service, values positive customer feedback and understands how to improve operational effectiveness.
• Possesses a solid understanding of the MoD and RN operating environments.
• Demonstrates ability to network internally and externally and influence effectively when formulating and refining plans
• Evidence of relevant and up to date CPD
• Demonstrates evidence of building successful peer stakeholder relationships, ability to resolve personal conflict, and ability to deliver in a ‘Unionised’ environment.
• Good IT skills with ability to enter, process, and manipulate data across the full spectrum of MS Office functions.
• Awareness of Health, Safety and Environmental regulations and compliance within the Marine Environment and of ISM code.

Preferred

• Marine Industry or broader maritime background – highly desired.
• Experience and/or good understanding of governance in a regulatory environment (Marine).
• Experience of port operations and the provision of towage, fuel, water and other services in a commercial environment.
• A working knowledge of merchant shipping requirements for smaller commercial vessels.

What we offer:

Salary: Competitive salaries with annual reviews

Pension: Up to 6% contributory pension scheme

Training and development: We offer a wide range of learning opportunities with over 1,100 internal courses available, funding for qualifications and apprenticeships, mentoring opportunities, and a focus on internal progression

Wellbeing: 24/7 Employee Assistance Programme, BUPA Anytime HealthLine, wellbeing app, Simplyhealth cash plans to claim back money towards healthcare costs, 30% off at Serco-managed leisure centres

Discounts: Save across around 1,000 retailers, from food and clothing to days out, entertainment and travel

ShareSave scheme: Helps you save regularly with the choice to buy Serco shares at a discount at the end of your savings period

Employee networks: Dedicated networks where colleagues can come together to find support, share challenges, discuss ideas, network and be part of a community

Charity: Support a charity or organisation with a paid volunteering day each year. You can also choose to donate to your favourite charity tax-free, through our Payroll Giving Scheme.

To discover more about our careers in Defence, meet our team, and to find out more about what we offer, please follow this Link .We’re also a signatory of the UK GovernmentsWomen in Defence Charter, to find out more please click here .

Please click on the apply button to complete your application.Occasionally we receive a large volume of applications for our roles and when that happens, we sometimes bring the closing date forward, so please apply promptly to avoid disappointment.

At Serco, we see people first and foremost for their performance and potential. We are committed to building a diverse and inclusive organisation that supports the needs of all. As such we will make reasonable adjustments at interview through to employment for our candidates and strongly encourage applications from a diverse candidate pool. We are open to discussions around flexibility and flexible working. As a proud Disability Confident Leader and holder of the Gold Inclusive Employer Standard, disabled applicants who meet the minimum criteria for the job will be given the opportunity to demonstrate their abilities at an interview.