Operations Co-ordinator

OCS; Greater London; On-site; GBP 32,000 - 52,000; Full time

Benefits offered by this job

Award-Winning Employer

Digital Learning

Retail Perks

Professional Growth

Flexible Pay

Job summary

OCS UK & Ireland, a leading facilities management company, is seeking an on-site role in Greater London. The candidate will monitor site activities, ensure safety compliance, and manage contractor relations while handling invoices, meter readings, and reporting.

The role requires knowledge of property management and strong IT skills. The ideal candidate will understand industry functions, legislation related to property management, and have excellent communication skills for client and supplier

Qualifications

• You will understand the Industry and Stakeholders' function, and the range of services available to clients
• Good knowledge of legislation relating to property management
• Ability to build and maintain Client, Supplier and Customer relationships
• Understanding of Property Inspections, IT applications, Service Chargers and Contract Law
• Working knowledge of Building Operations including Hard and Soft Services
• Know and be able to apply legislation and policies relating to Health and Safety and understand insurance relating to buildings and the FSA regulations
• Able to contribute to the Business Plan and strategy
• Able to work as part of a team, supporting colleagues
• Proficient with IT software such as Word, Excel, and databases
• Can demonstrate adaptability and attention to detail, with strong problem analysis and problem-solving skills
• Willing to learn and expand the processes of the helpdesk function as the role progresses
• Be able to communicate effectively verbally and in writing

Responsibilities

• To monitor all activities relating to the site(s), reporting and taking action as appropriate. Responding to requests for Maintenance and Technical Assistance in person
• To comply with Health and Safety on site, maintaining records, using the Meridian system
• Involvement with contractor management as appropriate
• Complete all monthly and quarterly property inspections, uploading documentation to Meridian
• To conduct meter readings within all required buildings.
• To manage work programmes on site in conjunction with the EM, acting as the liaison point for all parties involved.
• To manage the P2P (Purchase to Pay) system, coding and paying all invoices
• Manage the payment of utility bills, change of tenancy to ensure all bills are paid on actual reads rather than estimates, in line with client requirements.
• Notify insurers of any insurance claims, collate information required and monitor claim status to completion
• Monitor tenant Food Hygiene ratings and implement measures to help with improvement where possible, with the guidance of the H&S Executive
• Manage tenant provision for adequate grease traps, including any new tenants who take occupation, with the guidance of the H&S Executive
• Prepare activity reports and provide statistical data to the Building Manager to inform operational strategy.
• Manage the tenant communications platform channels.

Skills

Property management knowledge

Stakeholder relationships

Building operations knowledge

IT literacy

Health and safety knowledge

Contract law understanding

Communication skills

Attention to detail

Team collaboration

Tools

MS Word

Excel

Databases

Job description

About The Role

Shift Pattern: Monday to Friday 08:30 - 16:30

• To monitor all activities relating to the site(s), reporting and taking action as appropriate. Responding to requests for Maintenance and Technical Assistance in person
• To comply with Health and Safety on site, maintaining records, using the Meridian system
• Involvement with contractor management as appropriate
• Complete all monthly and quarterly property inspections, uploading documentation to Meridian
• To conduct meter readings within all required buildings.
• To manage work programmes on site in conjunction with the EM, acting as the liaison point for all parties involved.
• To manage the P2P (Purchase to Pay) system, coding and paying all invoices
• Manage the payment of utility bills, change of tenancy to ensure all bills are paid on actual reads rather than estimates, in line with client requirements.
• Notify insurers of any insurance claims, collate information required and monitor claim status to completion
• Monitor tenant Food Hygiene ratings and implement measures to help with improvement where possible, with the guidance of the H&S Executive
• Manage tenant provision for adequate grease traps, including any new tenants who take occupation, with the guidance of the H&S Executive
• Prepare activity reports and provide statistical data to the Building Manager to inform operational strategy.
• Manage the tenant communications platform channels.

The ideal candidate should meet the following criteria

• You will understand the Industry and Stakeholders' function, and the range of services available to clients
• Good knowledge of legislation relating to property management
• Ability to build and maintain Client, Supplier and Customer relationships
• Understanding of Property Inspections, IT applications, Service Chargers and Contract Law
• Working knowledge of Building Operations including Hard and Soft Services
• Know and be able to apply legislation and policies relating to Health and Safety and understand insurance relating to buildings and the FSA regulations
• Able to contribute to the Business Plan and strategy
• Able to work as part of a team, supporting colleagues
• Proficient with IT software such as Word, Excel, and databases
• Can demonstrate adaptability and attention to detail, with strong problem analysis and problem-solving skills
• Willing to learn and expand the processes of the helpdesk function as the role progresses
• Be able to communicate effectively verbally and in writing

About The Company

OCS UK & Ireland is a leading facilities management company with 50,000+ colleagues and a turnover in excess of £2bn. We deliver innovative, award-winning services within facilities management, hard services, cleaning, security and catering.

Our mission is to make people and places the best they can be for our colleagues, customers and the communities we serve. Our commitment to doing business the right way is rooted in our TRUE values - Trust, Respect, Unity, and Empowerment.

Why Work for OCS?

• Award-Winning Employer: Ranked 36th on Glassdoor’s Best Companies to Work For 2025 — we value and motivate our people.
• Digital Learning: The OCS Academy offers digital courses and resources to help you build skills and grow your career.
• Retail Perks: With our Hapi app, you can gain access to exclusive discounts, rewards and wellbeing resources.
• Professional Growth: 600+ live learners across UK&I — Empowering colleagues with further development and qualifications!
• Flexible Pay: Access a portion of earned wages before payday with our Wagestream App! (Contract Specific)

We are an equal opportunities employer and rely on a diverse workforce with a broad range of knowledge, skills, and backgrounds to deliver our goals. We offer an inclusive and welcoming environment and actively encourage applications from all individuals regardless of race, gender, nationality, religion, sexual orientation, disability, or age.