Operations Co-ordinator

OCS Group; Greater London; On-site; GBP 32,000 - 52,000; Full time

Job summary

OCS UK & Ireland is hiring for a facilities management role focused on on-site operations and service delivery. The successful candidate will monitor site activities, manage contractors, handle invoices, and ensure safety and compliance across multiple buildings.

You will work with the Building Manager to prepare reports, coordinate inspections, and support tenancy and utility processes while maintaining strong stakeholder relationships and ensuring quality standards.

Qualifications

• Knowledge of property management legislation and industry practices.
• Ability to build and maintain client, supplier and customer relationships.
• Understanding of property inspections, IT applications and service charges.
• Familiarity with building operations, health and safety policies.
• Experience with contract law and insurance considerations for buildings.
• Ability to contribute to business planning and strategy.
• Team player with good communication and problem solving.
• Proficiency with Word, Excel and database tools.

Responsibilities

• Monitor site activities, report findings and act on maintenance/technical requests.
• Ensure health and safety on site and maintain records in Meridian.
• Engage with contractors and oversee on-site service delivery.
• Complete monthly/quarterly property inspections and upload documents to Meridian.
• Conduct meter readings and coordinate site work programmes with the EM.
• Manage P2P invoicing and payments; oversee utility bills and tenancy changes.
• Notify insurers, collate information and track claims to completion.
• Monitor tenant food hygiene ratings and drive improvements with HSE guidance.
• Provide activity reports and statistics to the Building Manager; manage tenant communications.

Skills

Property management knowledge

Stakeholder relationships

Health and safety legislation

Contract law understanding

Building operations (hard/soft)

IT skills (Word, Excel, databases)

Communication (verbal & written)

Problem solving and analysis

Tools

MS Word

Excel

Databases

Job description

About The Role:

Shift Pattern: Monday to Friday 08:30 - 16:30

As part of your role, your key responsibilities will include, but are not limited to:

• To monitor all activities relating to the site(s), reporting and taking action as appropriate. Responding to requests for Maintenance and Technical Assistance in person
• To comply with Health and Safety on site, maintaining records, using the Meridian system
• Involvement with contractor management as appropriate
• Complete all monthly and quarterly property inspections, uploading documentation to Meridian
• To conduct meter readings within all required buildings.
• To manage work programmes on site in conjunction with the EM, acting as the liaison point for all parties involved.
• To manage the P2P (Purchase to Pay) system, coding and paying all invoices
• Manage the payment of utility bills, change of tenancy to ensure all bills are paid on actual reads rather than estimates, in line with client requirements.
• Notify insurers of any insurance claims, collate information required and monitor claim status to completion
• Monitor tenant Food Hygiene ratings and implement measures to help with improvement where possible, with the guidance of the H&S Executive
• Manage tenant provision for adequate grease traps, including any new tenants who take occupation, with the guidance of the H&S Executive
• Prepare activity reports and provide statistical data to the Building Manager to inform operational strategy.
• Manage the tenant communications platform channels.

The ideal candidate should meet the following criteria:

• You will understand the Industry and Stakeholders’ function, and the range of services available to clients
• Good knowledge of legislation relating to property management
• Ability to build and maintain Client, Supplier and Customer relationships
• Understanding of Property Inspections, IT applications, Service Chargers and Contract Law
• Working knowledge of Building Operations including Hard and Soft Services
• Know and be able to apply legislation and policies relating to Health and Safety and understand insurance relating to buildings and the FSA regulations
• Able to contribute to the Business Plan and strategy
• Able to work as part of a team, supporting colleagues
• Proficient with IT software such as Word, Excel, and databases
• Can demonstrate adaptability and attention to detail, with strong problem analysis and problem-solving skills
• Willing to learn and expand the processes of the helpdesk function as the role progresses
• Be able to communicate effectively verbally and in writing

About The Company:

OCS UK & Ireland is a leading facilities management company with 50,000+ colleagues and a turnover in excess of £2bn. We deliver innovative, award-winning services within facilities management, hard services, cleaning, security and catering.

Our mission is to make people and places the best they can be for our colleagues, customers and the communities we serve. Our commitment to doing business the right way is rooted in our TRUE values -Trust, Respect, Unity, and Empowerment.

Why Work for OCS?

Award-Winning Employer: Ranked 36th on Glassdoor’s Best Companies to Work For 2025 — we value and motivate our people.

Digital Learning: The OCS Academy offers digital courses and resources to help you build skills and grow your career.

Retail Perks With our Hapi app, you can gain access to exclusive discounts, rewards and wellbeing resources.

Professional Growth: 600+ live learners across UK&I — Empowering colleagues with further development and qualifications!

Flexible Pay: Access a portion of earned wages before payday with our Wagestream App! (Contract Specific)

We are an equal opportunities employer and rely on a diverse workforce with a broad range of knowledge, skills, and backgrounds to deliver our goals. We offer an inclusive and welcoming environment and actively encourage applications from all individuals regardless of race, gender, nationality, religion, sexual orientation, disability, or age.