Operations Client Relationship Management (Associate)

Nomura Holdings, Inc.; Greater London; On-site; GBP 65,000 - 90,000; Full time

Job summary

Nomura is seeking an Operations Client Relationship Management (OCRM) Associate in London to partner with Sales, SRM, Front Office and Operations, ensuring high-quality client service across post-trade activities.

You will monitor pre- and post-trade processes, prepare client materials, and drive initiatives with cross-functional teams to enhance client service and risk management.

Qualifications

• Strong knowledge of derivatives and associated processes.
• Understanding of post-trade operations, settlement processes and reconciliation procedures.
• Familiarity with regulatory frameworks.
• Client query management and troubleshooting.
• Excellent written and verbal communication skills.
• Interest in understanding Nomura’s clients and proactive approach to work.
• Attention to detail and ability to solve problems quickly.
• Understand risk and control frameworks and escalate risks when needed.

Responsibilities

• Partner with Sales, SRM, Front Office Client Account Management, Operations and other functions to facilitate client needs.
• Maintain regular communication with clients to support a best-in-class service experience.
• Coordinate across functions to ensure client needs are met.
• Stay aware of industry trends and regulatory changes and deepen expertise.
• Monitor daily pre- and post-trade activities to resolve issues for key clients.
• Prepare high-quality client materials for meetings and requests.
• Summarise client metrics with the Business Transformation function for MI delivery.
• Lead discussions and projects with stakeholders to drive initiatives and improvements in service.

Skills

Derivatives knowledge

Post-trade operations

Regulatory familiarity

Client communication

Risk awareness

Relationship building

Time management

Technology and AI concepts

Job description

Operations Client Relationship Management (Associate) Job Code: 14107 Country: GB City: London Skill Category: Operations JOB DESCRIPTION Job title: Operations Client Relationship Management (OCRM) Corporate Title: Associate Department: Operations Location: London Company overview Nomura is a global financial services group with an integrated network spanning approximately 30 countries and regions. By connecting markets East & West, Nomura services the needs of individuals, institutions, corporates and governments through its three business divisions: Wealth Management, Investment Management, and Wholesale (Global Markets and Investment Banking). Founded in 1925, the firm is built on a tradition of disciplined entrepreneurship, serving clients with creative solutions and considered thought leadership. For further information about Nomura, visit www.nomura.com Department overview The Operational Client Relationship Management (OCRM) team manages the operational relationships with our priority client base. The team focuses on connecting our clients into the capabilities of our organisation, whilst providing a consistent approach to how we engage and service our clients. OCRM provides value-added services in response to the ongoing changes in the market and regulatory environment by partnering with our key clients. Nomura is entering a new phase of client engagement, making this an exciting opportunity to expand the team.

Role Description

• Partner with Sales, SRM, Front Office Client Account Management, Operations and other corporate functions to facilitate client requirements.
• Maintain regular communication with clients to support a best-in-class client service experience.
• Coordinate across corporate functions to ensure clients' needs are met.
• Maintain awareness of industry trends and the regulatory environment, including their impact on clients, with a willingness to develop deeper expertise.
• Daily monitoring across the pre and post trade lifecycle to proactively resolve issues for key clients.
• Prepare high-quality client materials for meetings and in response to client requests.
• Summarise periodic client metrics collaborating with the Business Transformation function to deliver MI requested by clients.
• Lead discussions and projects by organising meetings, partnering with key stakeholders and influencing the delivery of initiatives, technology strategy and internal behavioural change to enhance client service.
• Develop a strong understanding of vendor solutions and market capabilities relevant to operational service delivery.
• Support clients seeking to understand how technology and AI tools can be applied within post-trade operations.

Key objectives critical to success

• The successful candidate must have the ability to forge strong relationships with our key clients and be flexible in their approach.
• Strong client interaction and consistently high professional standards are key.
• Demonstrate effective leadership and participation in cross-functional and cross-regional teams.
• Highly organised, with the ability to manage multiple priorities effectively and efficiently while maintaining a strong client service focus and a clear understanding of client needs.

Skills, experience, qualifications and knowledge required

• Strong knowledge of derivatives and associated processes.
• Understanding of post-trade operations, settlement processes and reconciliation procedures.
• Familiarity with regulatory frameworks.
• Client query management and troubleshooting.
• Excellent written and verbal communication skills.
• A genuine interest in developing a thorough understanding of the business and Nomura's clients, as well as taking a proactive approach to work at hand.
• Attention to detail, as well as the ability to solve problems quickly and efficiently, is essential.
• Understand risk and control frameworks, with the ability to elevate effectively.
• Confident in engaging with internal and external clients, articulating key messages across all communication channels and escalating potential risks in a timely manner.
• Build and influence relationships across cross-functional and cross-regional teams.
• Strong time management and ability to work under pressure.
• Ability to anticipate problems and potential risks.
• Core understanding of technology and AI, including how these tools can be used to improve operational processes and client service outcomes.
• Minimum of three years' experience within financial services, ideally within operations, client onboarding, post-trade services, or client relationship management functions.

Nomura Competencies

Explore Insights & Vision: Identify the underlying causes of problems faced by you or your team and define a clear vision and direction for the future.

Making Strategic Decisions: Evaluate all the options for resolving the problems and effectively prioritise actions or recommendations.

Inspire Entrepreneurship in People: Inspire team members through effective communication of ideas and motivate them to actively enhance productivity.

Elevate Organizational Capability: Engage proactively in professional development and enhance team productivity through the promotion of knowledge sharing.

Inclusion: Respect DEI, foster a culture of psychological safety in the workplace and cultivate a \"Risk Culture\" (Challenge, Escalate and Respect).

Right to Work

The UK Government have taken steps to reduce net migration to the UK by limiting the number of overseas workers coming to the UK for employment. Please note that whilst we are able to consider applications from overseas workers from outside the UK (who require a Tier 2 Skilled Worker visa) we can only employ them if we can provide evidence that this is a genuine vacancy for a qualified role.

Diversity & Inclusion

Nomura is an equal opportunity employer. We value diversity and are committed to ensuring we best reflect the diversity of the communities we serve creating an inclusive environment for all our employees. We welcome all applications and do not discriminate on the basis of age, disability, gender identity and gender expression, pregnancy and maternity, marriage and civil partnership, race, religion or belief, sex or sexual orientation. If you require any assistance or reasonable adjustments due to a disability or long-term health condition, please do not hesitate to contact us.

• The successful candidate must have the ability to forge strong relationships with our key clients and be flexible in their approach.
• Strong client interaction and consistently high professional standards are key.
• Demonstrate effective leadership and participation in cross-functional and cross-regional teams.
• Highly organised, with the ability to manage multiple priorities effectively and efficiently while maintaining a strong client service focus and a clear understanding of client needs., Strong knowledge of derivatives and associated processes.
• Understanding of post-trade operations, settlement processes and reconciliation procedures.
• Familiarity with regulatory frameworks.
• Client query management and troubleshooting.
• Excellent written and verbal communication skills.
• A genuine interest in developing a thorough understanding of the business and Nomura's clients, as well as taking a proactive approach to work at hand.
• Attention to detail, as well as the ability to solve problems quickly and efficiently, is essential.
• Understand risk and control frameworks, with the ability to elevate effectively.
• Confident in engaging with internal and external clients, articulating key messages across all communication channels and escalating potential risks in a timely manner.
• Build and influence relationships across cross-functional and cross-regional teams.
• Strong time management and ability to work under pressure.
• Ability to anticipate problems and potential risks.
• Core understanding of technology and AI, including how these tools can be used to improve operational processes and client service outcomes.
• Minimum of three years' experience within financial services, ideally within operations, client onboarding, post-trade services, or client relationship management functions.

Nomura is a global financial services group with an integrated network spanning approximately 30 countries and regions. By connecting markets East & West, Nomura services the needs of individuals, institutions, corporates and governments through its three business divisions: Wealth Management, Investment Management, and Wholesale (Global Markets and Investment Banking). Founded in 1925, the firm is built on a tradition of disciplined entrepreneurship, serving clients with creative solutions and considered thought leadership. For further information about Nomura, visit www.nomura.com, The Operational Client Relationship Management (OCRM) team manages the operational relationships with our priority client base. The team focuses on connecting our clients into the capabilities of our organisation, whilst providing a consistent approach to how we engage and service our clients. OCRM provides value-added services in response to the ongoing changes in the market and regulatory environment by partnering with our key clients. Nomura is entering a new phase of client engagement, making this an exciting opportunity to expand the team.