Operations Client Relations Associate — Post-Trade Ops & AI

LGBT Great; Greater London; On-site; GBP 60,000 - 90,000; Full time

Job summary

Nomura is seeking an Operations Client Relationship Management (OCRM) Associate in London to manage operational relationships with priority clients and coordinate with sales, SRM, and front office teams. The role covers daily pre- and post-trade lifecycle monitoring, issue resolution, and preparing client materials for meetings.

You will build expertise in derivatives, settlement, and regulatory changes, while driving improvements in client service and MI delivery.

Qualifications

• Strong knowledge of derivatives and associated processes.
• Understanding of post-trade operations, settlement processes and reconciliation procedures.
• Familiarity with regulatory frameworks.
• Client query management and troubleshooting.
• Excellent written and verbal communication skills.
• A genuine interest in developing a thorough understanding of the business and Nomura’s clients.
• Attention to detail, as well as the ability to solve problems quickly and efficiently, is essential.
• Understand risk and control frameworks, with the ability to escalate risks in a timely manner.
• Engage with internal and external clients and communicate key messages clearly across channels.
• Build and influence relationships across cross-functional and cross-regional teams.
• Strong time management and ability to work under pressure.
• Ability to anticipate problems and potential risks.

Responsibilities

• Partner with Sales, SRM, Front Office Client Account Management, Operations and other corporate functions to facilitate client requirements.
• Maintain regular communication with clients to support a best-in-class client service experience.
• Coordinate across corporate functions to ensure clients’ needs are met.
• Maintain awareness of industry trends and regulatory environment and develop expertise.
• Daily monitoring across pre- and post-trade lifecycle to proactively resolve issues for key clients.
• Prepare high-quality client materials for meetings and client requests.
• Summarise periodic client metrics with Business Transformation to deliver MI requested by clients.
• Lead discussions and projects by organizing meetings and influencing delivery of initiatives, tech strategy and change to enhance client service.
• Develop understanding of vendor solutions and market capabilities relevant to operational service delivery.
• Support clients to understand how technology and AI tools can be applied within post-trade operations.

Skills

Derivatives knowledge

Post-trade operations

Regulatory frameworks

Client query management

Communication skills

Risk awareness

Relationship building

Time management

Proactive problem solving

Tech & AI awareness

Job description

Nomura is seeking an Operations Client Relationship Management (OCRM) Associate in London to manage operational relationships with priority clients and coordinate with sales, SRM, and front office teams. The role covers daily pre- and post-trade lifecycle monitoring, issue resolution, and preparing client materials for meetings.

You will build expertise in derivatives, settlement, and regulatory changes, while driving improvements in client service and MI delivery.