Operations Client Relations Associate – Post-Trade Excellence

Nomura; Greater London; On-site; GBP 60,000 - 90,000; Full time

Job summary

Nomura in London is seeking an Associate for Operations Client Relationship Management (OCRM) to govern and enhance post-trade client engagement. You will partner with Sales, SRM, Front Office Client Account Management and Operations to deliver tailored client solutions.

You will monitor pre- and post-trade processes, prepare client-ready materials, and drive MI reporting while coordinating across regional teams to ensure client satisfaction and risk is managed.

Qualifications

• Strong knowledge of derivatives and associated processes.
• Understanding of post-trade operations, settlement processes and reconciliation procedures.
• Familiarity with regulatory frameworks.
• Client query management and troubleshooting.
• Excellent written and verbal communication skills.
• A genuine interest in developing a thorough understanding of the business and Nomura's clients, as well as taking a proactive approach to work at hand.
• Attention to detail, as well as the ability to solve problems quickly and efficiently, is essential.
• Understand risk and control frameworks, with the ability to elevate effectively.
• Confident in engaging with internal and external clients, articulating key messages across all communication channels and escalating potential risks in a timely manner.
• Build and influence relationships across cross-functional and cross-regional teams.
• Strong time management and ability to work under pressure.
• Ability to anticipate problems and potential risks.
• Core understanding of technology and AI, including how these tools can be used to improve operational processes and client service outcomes.
• Minimum of three years' experience within financial services, ideally within operations, client onboarding, post-trade services, or client relationship management functions.

Responsibilities

• Partner with Sales, SRM, Front Office Client Account Management, Operations and other corporate functions to facilitate client requirements.
• Maintain regular communication with clients to support a best-in-class client service experience.
• Coordinate across corporate functions to ensure clients’ needs are met.
• Maintain awareness of industry trends and the regulatory environment, including their impact on clients.
• Daily monitoring across the pre and post trade lifecycle to proactively resolve issues for key clients.
• Prepare high-quality client materials for meetings and in response to client requests.
• Summarise periodic client metrics collaborating with the Business Transformation function to deliver MI requested by clients.
• Lead discussions and projects by organising meetings, partnering with key stakeholders and influencing the delivery of initiatives.
• Develop a strong understanding of vendor solutions and market capabilities relevant to operational service delivery.
• Support clients seeking to understand how technology and AI tools can be applied within post-trade operations.

Skills

Derivatives knowledge

Post-trade operations

Regulatory awareness

Client query management

Verbal and written communication

Problem solving

Risk and control awareness

Relationship building

Time management

Technology and AI basics

Job description

Nomura in London is seeking an Associate for Operations Client Relationship Management (OCRM) to govern and enhance post-trade client engagement. You will partner with Sales, SRM, Front Office Client Account Management and Operations to deliver tailored client solutions.

You will monitor pre- and post-trade processes, prepare client-ready materials, and drive MI reporting while coordinating across regional teams to ensure client satisfaction and risk is managed.