Operations Associate

Muslim Charities Forum; Greater London; Hybrid; GBP 26,000 - 30,000; Full time

Benefits offered by this job

Direct exposure to C-suite

25 days annual leave with TOIL

Job summary

Muslim Charities Forum in London seeks an Operations Associate to act as an engine for the CEO and senior leadership. A versatile generalist will own digital infrastructure, event logistics, data analytics, and executive stakeholder management.

The role bridges strategy and execution, supports board and cross-functional teams, and offers exposure to UK Muslim-led charities' sector leaders through high-profile projects.

Qualifications

• High willingness to learn on the job and adapt quickly.
• Ability to coordinate with executive leadership and external partners.
• Comfort with digital tools, databases, and basic web/app concepts.

Responsibilities

• CRM & Database Management: oversee digital infra and databases; monitor deployments.
• Data & Analytics: extract and report on website metrics for the Board and funders.
• Executive Support: compile briefing docs, action logs and strategic reports for the CEO.
• Event Logistics: manage end-to-end logistics for executive retreats and external exhibitions.

Skills

Versatile generalist

Willingness to learn quickly

Executive stakeholder management

Digital tools & backend systems

Tools

Vercel

Supabase

GA4

Mailchimp

Ticket Tailor

Job description

• Working pattern:Office attendance required Monday to Thursday, 9.30am-5.30pm; Fridays working from home
• Salary:£26,000-£30,000 per annum, depending on experience
• Reporting to:CEO / Head of Operations

Role Overview

We are seeking a versatile, high-ownership Operations Associate to act as the engine for the CEO and senior leadership at the Muslim Charities Forum (MCF). Functioning similarly to a "Founder’s Associate", this role is designed for a generalist who thrives in a fast-paced environment. You will bridge the gap between high-level strategy and ground-level execution, taking ownership of digital infrastructure, event logistics support, data analytics, and executive stakeholder management.

Key Responsibilities

• CRM & Database Management:Oversee and maintain MCF’s custom digital infrastructure, including monitoring deployments and managing databases. Experience with Vercel, Supabase, or similar environments is a strong advantage, though it can be learned.
• Data & Analytics:Extract, compile, and format website performance metrics using Google Analytics (GA4) and WordPress to generate reports for the Board of Trustees and external funders.
• Technical Troubleshooting:Act as the first line of defence for digital bottlenecks, bridging the gap between non-technical staff and technical platforms.

2. High-Level Event Logistics & Operations

• Executive Retreats:Manage end-to-end logistics for closed-door, high-profile events, including complex venue coordination, room allocations, email newsletters (Mailchimp), and ticketing systems (e.g., Ticket Tailor).
• External Exhibitions:Execute operational planning for external sector events and political party conferences, managing supplier relationships, branding deployments (e.g., exhibition shells, roller banners), and on-site logistics.
• Speaker & Stakeholder Liaison:Draft highly professional correspondence, manage speaker briefs, and coordinate with VIPs, charity CEOs, and external facilitators.

3. Executive Support & Strategic Delivery

• Board & C-Suite Support:Compile briefing documents, action logs, and strategic reports for board meetings on behalf of the CEO.
• Cross-Functional Delivery:Pivot rapidly to support different departments, filling operational gaps and ensuring projects maintain momentum during periods of high demand.

The Ideal Candidate Profile

• You are exceptionally versatile. You are just as comfortable writing a polite disengagement email to a VIP as you are looking at server logs or organising a 48-hour residential retreat.
• You don’t necessarily need prior experience, but you do need to be willing to learn fast.
• You don’t need to be micromanaged. You see a bottleneck, propose a mathematical or logical solution, and execute it.
• You have an inherent comfort with digital tools and backend systems. You don’t need to be a full-stack developer, but you should understand how web applications and databases connect.
• You can handle shifting priorities and deadlines, and you’re comfortable dealing with high-level executives across the charity sector.

Salary & Benefits

• Salary:£26,000-£30,000 per annum, depending on experience.
• The Real Perk:This role offers unparalleled, direct exposure to the C-suite of the UK's largest Muslim-led charities. You will be working closely with sector leaders, building a personal network, and gaining hands-on experience in digital, strategy, and high-level operations that would take years to acquire in a standard corporate role.
• Annual Leave:25 days plus bank holidays, with a comprehensive time off in lieu (TOIL) policy for any weekend event work.

A Note on Experience

We care far more about your trajectory than a perfect track record. We are looking for someone with a high willingness to learn on the job, adapt quickly, and grow alongside the organisation long-term.

• A cover letter (maximum 2 pages) detailing how your mindset and skills align with the demands of this role