Operations Assistant

Sixways; Warmley; Presencial; GBP 21 000 - 27 000; Tempo integral

Resumo da oferta

Sixways Clinic in Cheltenham Spa is seeking an Operations Assistant to support the management team by handling day-to-day tasks, enabling managers to focus on more complex work.

You will deliver a professional service to registered patients, manage stock, assist with meetings, and help with records, reporting, and administration while upholding data governance and confidentiality.

Descrição da oferta de emprego

Main duties of the job

The Operations Assistant will be supporting the management team by completing some of the fundamental day to day tasks, allowing the managers to focus on more complex and strategic work. This will include:

• Completing administrative work efficiently and to a high standard
• Inspecting the building and facilities for compliance and Health and Safety checks
• Ensuring clinical and non-clinical teams have the resources they need when they need through timely stock management processes.
• Administering meetings (agendas, note taking) so they are effective
• Delivering a professional service to registered patients when receiving and responding to queries received in person, telephone or online
• Reporting from record systems and taking action when needed

An excellent Operations Assistant will be able to:

• Demonstrate a good level of competence in the use of MS Office programmes
• Demonstrate excellent verbal and written communication skills
• Organise and prioritise a busy workload
• Work within and understand the importance of policies and procedures around patient information, data sharing, information governance and confidentiality
• Work well under pressure
• Use their initiative and identify ways to improve processes
• Show flexibility in the tasks they are willing to complete in order support the wider practice team

About us

Sixways Clinic is a friendly GP Practice in Cheltenham Spa establishedover 50 years ago and currently looks after 11,000 registered patients. Theseare cared for by a multidisciplinary team consisting of around 33 staff;including 6 GP Partners, 2GPs, 2 ANPs, and Nursing, Administration and CareNavigation Teams.

Our Mission Statement:

To deliver an excellent patient-centric service using innovative technology consistent with modern general practice

Our Vision:

To be the leading practice for patient experience and clinical outcomes

Our core values are to be: Caring, Helpful, Supportive,Empathetic and Communicative not only with our patients but also with eachother.

Job responsibilities

The following are the coreresponsibilities of the postholder. There may be, on occasion, a requirement to carry out other tasks. This will be dependent upon factors such as workload and staffing levels:

• Undertake a broad spectrum of administrative duties to support the practice management team. This may include, but not be restricted to:

• Give Site Inductions to new staff members, contractors, locums, and visitors
• Archiving and Destruction of paperwork according to the retention schedule
• Assist with stock management and rotation for clinical and non-clinical items
• Undertake typing, photocopying and administration duties
• Attend meetings as a note taker as required ensuring that notes are of a high standard.
• Running reports from SystmOne as requested and actioning those reports (e.g. calling patients to invite them for an appointment)
• Support with facilities management including workplace inspections, fire checks, premises audits
• Prepare agendas and produce minutes for PPG Meetings
• Support the Care Navigation and Administration teams, by spending time on front reception, answering phone calls and electronic communications, and undertaking administration duties.
• Support the Management Team as required with projects, systems and procedures
• Support the Management Team in the reviewing and updating of practice policies and procedures
• Support the Management Team with Continuous Improvement (CI) and change initiatives
• Manage asset registers as directed by the Management Team

Person Specification

Experience

• Experience of working with the general public
• Experience of administrative duties
• Experience of working in an office type environment
• Experience of working in a healthcare setting
• Experience of working in a GP Practice

Qualifications

• A good standard of education with an expectation of having both GCSE Maths and English at Grade C (Level 4) or above, or Functional Skills Level 2 in Maths and English
• Business Administration qualification (NVQ) or equivalent

Knowledge and Skills

• Excellent verbal and written communication skills
• Competent in the use of MS Office and Outlook
• Good organisational skills
• Ability to use own initiative
• Problem solver with the ability to process information accurately and effectively
• Ability to work as a team member and autonomously
• Work to deadlines and prioritise a full workload
• Ability to work to key policies and procedures
• Work well under pressure
• High levels of integrity and confidentiality
• Able to get along with people from all backgrounds and communities, respecting lifestyles and diversity
• Being sensitive and empathetic in distressing situations, demonstrating emotional resilience
• Understand of safeguarding for adults and children

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.