Operations Assistant

Vertis Health; Hawkesley; Remote; GBP 25,000 - 27,000; Full time

Job summary

Vertis Health is seeking an Operations Assistant to support the smooth running of its commissioned and private services. The role focuses on administration, compliance, and data management to ensure high-quality patient care.

You will be a key contact within the operations team, handling essential tasks, updating records, and coordinating services. Strong attention to detail and the ability to manage multiple priorities are essential.

Qualifications

• Previous administrative or operational support experience.
• Good IT and data-management skills.
• Excellent organisational and time-management abilities.
• Effective communication and interpersonal skills.
• Ability to work independently and as part of a team.
• Understanding of NHS policies and procedures.
• Experience working in a healthcare environment.
• Knowledge of patient administration systems.
• Ability to maintain confidentiality and follow GDPR requirements.
• Experience coordinating appointments, meetings and operational activities.

Responsibilities

• Provide administrative support to the Operations Manager and wider team, keeping them informed of progress.
• Work to deadlines and respond flexibly to changing demands.
• Attend team and one-to-one meetings, training courses, and appraisals.
• Handle telephone and email enquiries promptly and professionally.
• Communicate with internal and external stakeholders, including locum GPs, practice staff, and patients.
• Support running of the office and general administration.
• Monitor and manage patients on clinical systems to ensure effective service delivery.
• Assist in service scheduling and workforce coordination using scheduling software.

Skills

Administrative support

IT skills

Data management

Organisational skills

Time-management

Communication

NHS policies

GDPR

Healthcare experience

Patient administration systems

Education

GCSEs English and Mathematics

NVQ/Diploma in Business Administration (Level 2/3)

Health and Social Care qualification

Tools

Microsoft Word

Microsoft Excel

Outlook

Job description

Reporting to the Operations Manager, the Operations Assistant will play a crucial role in supporting the smooth running of Vertis Health's commissioned and private services. The role will focus on administration, compliance, and data management, ensuring that operational teams are well-supported in delivering high-quality patient care.

Asa key point of contact within the operations team, the postholder will beresponsible for handling essential administrative tasks, updating records, andassisting in the coordination of services. Strong attention to detail,organisational skills, and the ability to manage multiple priorities will beessential.

Yourkey relationships will include the Operations Manager, who will provideguidance and oversight, and the wider operational and clinical teams, whom youwill support in the delivery of services.

Main duties of the job

• Provide all aspects of administrative support to the Operations Manager and wider team, and keep them informed of progress.
• Work to deadlines and respond in a flexible way to the changing demands of the organisation.
• Attend and participate in team and one-to-one meetings, training courses, and appraisals punctually and well prepared, as appropriate and when required.
• Ensure telephones are managed and answered in a timely manner and act as a point of contact for all enquiries, ensuring that customers are responded to promptly and professionally.
• Handle communication with internal and external stakeholders including locum GPs, practice staff, patients etc via email and other methods, ensuring timely responses to queries and requests.
• Support with the running of the Crabbs Cross office, handling general duties and office administration as required.

Monitor and manage patients on clinical systemsincluding EMIS Web, ERS, Semble and others to ensure effective servicedelivery, following the appropriate pathways and protocols for each.

• Assist in service scheduling and workforcecoordination using Lantum or other scheduling software, ensuring shifts andservice coverage are effectively planned, and cross-referencing invoices androtas as required.
• Maintain accurate records and complete dataentry tasks for operational activities, ensuring compliance with NHS, CQC, andcontractual requirements.

About us

Were a GP federation in Worcestershire with bold ambitions. Alongside supporting our Primary Care Networks, we operate a range of services that help to keep NHS spending within the NHS - and generate revenue that can be reinvested back into Primary Care.

Over the last 10 years, weve been trusted by over 600,000 patients in Worcestershire to deliver great care across a range of NHS commissioned projects - while helping GP practices and PCNs streamline their workloads and, crucially, be able to dedicate more of their valuable time to patient care.

Job responsibilities

Reporting to the Operations Manager, the Operations Assistant will play a crucial role in supporting the smooth running of Vertis Healths commissioned and private services. The role will focus on administration, compliance, and data management, ensuring that operational teams are well-supported in delivering high-quality patient care.

As a key point of contact within the operations team, the postholder will be responsible for handling essential administrative tasks, updating records, and assisting in the coordination of services. Strong attention to detail, organisational skills, and the ability to manage multiple priorities will be essential.

Person Specification

Experience

• Previous administrative or operational support experience.
• Good IT and data-management skills.
• Excellent organisational and time-management abilities.
• Effective communication and interpersonal skills.
• Ability to work independently and as part of a team.
• Understanding of NHS policies and procedures.
• Experience working in a healthcare environment.
• Knowledge of patient administration systems.
• Ability to maintain confidentiality and follow GDPR requirements.
• Experience coordinating appointments, meetings and operational activities.
• Understanding of NHS values and patient-focused services.

Qualifications

• GCSEs: English and Mathematics at Grade 4/C or above (or equivalent).
• IT skills: Good knowledge of Microsoft Word, Excel, Outlook and data-entry systems.
• Administration: Experience in administrative support, record keeping and document management.
• Communication: Strong written and verbal communication skills.
• Organisation: Ability to prioritise workloads, manage deadlines and coordinate activities.
• Level 2 or Level 3 NVQ/Diploma in Business Administration.
• Health and Social Care qualification (for healthcare settings).
• Previous experience in an administrative or operational support role.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

£24,907.61 to £26,566.33 a yearDepending on experience

Contract

Permanent

Working pattern

Full-time,Part-time,Flexible working,Home or remote working