Operations Assistant

East Kent College; Broadstairs; On-site; GBP 24,000 - 29,000; Full time

Benefits offered by this job

24 days holiday

Flexible personal leave

Discounts & perks

Wellbeing and health support

Competitive pension scheme

Job summary

East Kent Colleges Group is seeking an Operations Assistant to support the Operations Manager at Broadstairs college. The role involves handling calls and emails, assisting with queries from learners and employers, and maintaining accurate records with relevant software.

The ideal candidate will be highly organized, experienced in administration, and able to manage multiple priorities to meet deadlines. The role is based at Broadstairs and forms part of EKC Group’s operations team.

Qualifications

• Recent experience in administrative or funding roles within FE or private training.
• Ability to manage competing priorities and meet tight deadlines.
• Experience handling calls, emails and maintaining accurate records.

Responsibilities

• Answer telephone calls, respond to emails, and route queries to the team.
• Support with record-keeping using relevant software.
• Assist the Operations Manager to deliver an efficient service.
• Support learners, employers and college staff as required.

Skills

Administrative support

Customer service

Data entry

Education

FE/funding experience

Tools

MS Office

Job description

About The Role

Where Administrative Excellence Powers Operational Success - Join us as Operations Assistant

EKC Training are seeking an Operations Assistant based at Broadstairs college within EKC Group you will support the Operations Manager in providing an effective, efficient and comprehensive service including supporting with answering telephone calls, emails and queries into the team from learners, employers and College staff using relevant software to maintain accurate records.

Key Details

About The Role

Where Administrative Excellence Powers Operational Success - Join us as Operations Assistant

EKC Training are seeking an Operations Assistant based at Broadstairs college within EKC Group you will support the Operations Manager in providing an effective, efficient and comprehensive service including supporting with answering telephone calls, emails and queries into the team from learners, employers and College staff using relevant software to maintain accurate records.

Key Details

Salary: £26,181 per annum

Contract: Permanent

Hours per week: 37

Alongside our priority of excellent student experience, we also focus highly on our employees!

Here are just some of our benefits when working for the East Kent Colleges Group:

• Generous and Consistent Holiday Pattern (24 days)
• Flexible Personal Leave
• Exclusive Discounts & Perks
• Wellbeing and Health Support
• Competitive Pension Scheme

Full list of company benefits

About You

We are seeking to appoint a highly organised and efficient member to our team. The successful candidate will have recent experience of working in an administrative or funding related capacity for a Further Education establishment or a private training provider.

The ideal candidate will have experience of administering complex provision such as apprenticeships and will be able to evidence working effectively with competing priorities to achieve tight deadlines.

About Us

Outstanding Ofsted Provider

East Kent Colleges Group is an Ofsted Outstanding rated provider. It is proud to be the first General Further Education college organisation in the country to have received the Outstanding grade against each of the strands under the new Ofsted inspection framework. An inclusive provider, our colleagues place our students and the communities we serve at the heart of everything they do across EKC Group and this is illustrated in our ‘Strong’ skills grading by Ofsted.

Commitment to Safeguarding

We are committed to safeguarding and promoting the welfare of children and vulnerable adults and we ensure that all staff are aware of their responsibilities for upholding these principles.

As a designated establishment, we are exempt from the Rehabilitation of Offenders Act 1974 and therefore have an obligation to carry out checks to ensure that staff are suitable to work with children and vulnerable adults. These checks include conviction/caution self-declaration, Enhanced DBS check and obtaining sufficient referencing.

It is a criminal offence to apply for a post which involves engaging in regulated activity relevant to children if you are barred from doing so.

If you are successful in being shortlisted to interview, your suitability to work with children and vulnerable adults will be explored as part of the interview process.

Commitment to Equality, Diversity and Inclusion

East Kent Colleges Group is an equal opportunities employer and welcomes applications from all members of our communities. We are particularly keen to increase the diversity of our staff body and encourage applications from candidates where there is underrepresentation in our workforce.

We are proud to hold the Positive About Disability Award and are a Disability Confident Employer. This confirms our commitment to interviewing all applicants who declare that they have a disability and who meet the essential criteria outlined in the person specification. With any successful candidate, we will explore any reasonable adjustments to a role due to a health needs or disability.

Similarly, we have a commitment to Care Leavers (Care Covenant Pledge) and to current or previous Armed Forces personnel (Armed Forces Covenant Pledge) with a commitment to interview applicants who meet the positions essential criteria and who have declared this on their application.

We welcome applications from anyone wishing to work flexibly and those considering a return to work from a career break.

We do not engage with agencies for permanent staff and have an in-house recruitment team.