Operations Assistant

Aberystwyth University; Aberystwyth; On-site; GBP 20,000 - 30,000; Full time

Job summary

Join a vibrant Arts Centre as part of the Operations and Planning Team, where you will play a crucial role in ensuring a welcoming environment for over 650,000 visitors annually. This position offers the chance to work flexibly, including evenings and weekends, while engaging in a variety of tasks from event setup to safety checks. Ideal for those with strong communication and customer service skills, this role is perfect for individuals eager to contribute to a dynamic team in a lively public venue. Embrace the opportunity to develop your skills in a supportive and inclusive environment.

Benefits

Flexible working policy

Generous leave entitlements

Professional Development opportunities

Enhanced pension contributions

Staff recognition schemes

Free Welsh language learning

Staff relocation bursary

Gym discounts

Maternity and Paternity Leave

Qualifications

• Must hold a valid UK driving licence.
• Experience in cleaning in a public-facing environment.

Responsibilities

• Support the smooth running of events and ensure safety protocols are followed.
• Assist with cleaning and maintaining public areas of the Arts Centre.

Skills

Communication Skills

Customer Service Skills

Health and Safety Understanding

Flexibility

IT Basic Understanding

Welsh Language (Level A1)

Education

Full valid UK driving licence

First Aid Qualification

Security Industry Authority Licence

Job description

The Role
What you’ll do
Who you are – Qualifications, Experience, Knowledge and Skills required
How to apply
Benefits
Employment Visa

The Role

Aberystwyth Arts Centre is looking for a reliable individual to join our Operations and
Planning Team. The Arts Centre is a lively and ever-changing venue and we welcome 650,000 visitors a year through our doors. The Operations team is key to providing a high level of customer care and support for the programme of activity and ensuring the comfort and safety of all our visitors.

Evening and weekend work will be required on a rota basis and to cover sickness and holiday absence.

To make an informal enquiry, please contact Auriel Martin at [e-mail].

Appointments are normally made within 4 - 8 weeks of the closing date

What you’ll do

This job description is subject to review and amendment in the light of the changing needs of the University, to provide appropriate development opportunities and/or the addition of any other reasonable duties.

Responsible to: Operations Manager

• To work closely and take instruction from the Operations Team Leader to ensure the smooth running of events taking place within the Centre.
• Duties include the setting up of staging and retractable seating unit, moving furniture and equipment. Setting out tables and chairs for meetings, performances and special functions. This may be a physically demanding role.
• To clean designated areas to ensure that they are presentable and hygienic, using commercial equipment provided.
• Provide support for life safety systems to include the weekly testing of the fire alarm systems, assist with passenger release from lifts and other emergency situations as required.
• To use their own initiative as and when required and in the absence of the Operations Team Leader.
• To provide help and assistance to the general public and visiting companies and hirers visiting the Arts Centre.
• To follow and support the delivery of Health and Safety and fire regulations within the venue. This includes monitoring the fire alarm system playing a key role in evacuation procedures.
• In the absence of the Operations Team Leader, to report maintenance faults to the Duty Manager.
• Recording all lost property found.
• Pre--show checks to ensure public spaces are safe and ready to open.
• To act as Duty Porter, ensuring the security of the Arts Centre by locking and unlocking the building and setting the intruder/fire alarm systems.
• To aid with the transportation of equipment both on campus and off using University vehicles.
• To undertake health and safety duties and responsibilities appropriate to the post.
• To be committed to the University’s Equal Opportunities and Diversity Policy, together with an understanding of how it operates within the responsibilities of the post.
• To be committed to your own development and that of your staff through the effective use of the University’s Effective Contribution Scheme.
• Any other reasonable duties requested commensurate with the grade of this role.

Who you are – Qualifications, Experience, Knowledge and Skills required

Essential

1. Full valid UK driving licence, or equivalent right to drive in the UK.
2. Excellent Communication skills.
3. Excellent customer service skills.
4. Flexibility and an ability to work to a rota that includes evenings and weekends on a regular basis.
5. An understanding of Health and Safety within the context of a public building.
6. Experience of cleaning in a public facing environment.
7. A basic understanding of IT, to support assisting with setting up equipment for events/workshops, to include screens and laptops.
8. An ability to understand the bilingual nature of the University and an awareness of the procedures in place to support working bilingually.
9. Oral (spoken) and Written Welsh Level A1 or evidence to demonstrate an on-going commitment to learn Welsh to this level.

Desirable

10. Qualifications in First Aid, Manual Handling, COSHH.
11. Security Industry Authority Licence.
12. Basic maintenance experience.
13. Oral (spoken) and Written Welsh Level B1.*

*More information on Welsh Language Levels can be found at:
https://www.aber.ac.uk/en/hr/policy-and-procedure/welsh-standards/

How to apply

To promote a flexible workforce, the University will consider applications from individuals seeking full time, part time, job share, or term time only working arrangements.

Applications for this role must be made through jobs.aber.ac.uk. You are welcome to apply for any vacancy in Welsh or English and any application submitted will be treated equally.

Benefits

• Flexible working policy
• 36.5 – hour week for full-time roles
• Generous leave entitlements – 27 days annual leave plus bank holidays and university closed days
• Commitment to Professional Development
• Enhanced contribution to our workplace pension schemes
• Staff recognition and reward schemes
• Opportunity to learn the Welsh language for free
• Staff relocation bursary
• Maternity, Paternity, Parental and Adoption Leave
• Staff discount for gym facilities, hospitality, and retail on campus.

Please keep reading

We welcome applicants from all backgrounds and communities and, those that are currently underrepresented in our workforce. This includes but is not limited to Black, Asian and Minority Ethnic candidates, candidates with disabilities, and female candidates.

We are a Bilingual Institution which complies with the Welsh Language Standards and is committed to Equal Opportunities. You are welcome to apply for any vacancy in Welsh or English and any application submitted will be treated equally.

Employment Visa

Under the UK Government’s points-based system scheme, this role does not meet the criteria to be sponsored by Aberystwyth University (AU) for a Skilled Worker Route (SWR) application.