Operations and Systems Manager

Prospectus | B Corp; United Kingdom; Hybrid; GBP 65,000 - 90,000; Full time

Benefits offered by this job

Wellbeing days

Birthday leave

Flexible working

Employee Assistance Programme

Job summary

Prospectus supports HelpAge International in recruiting for an Operations and Systems Manager. The role is full-time and based out of multiple possible locations, either remotely or with some in-person work from their London office – United Kingdom, Ethiopia, Italy, Jordan, Kenya, Spain, Tanzania, Turkey or Zimbabwe.

The role covers operational policies, IT governance, risk management, data protection and digital transformation, leading system improvements and ensuring resilience across a

Qualifications

• Significant progressive experience in Operation and IT management in an international or multi-country environment.

Responsibilities

• Operational policies and procedures, contracts and insurance, travel, and systems, technology and digital improvement initiatives.
• IT governance, cybersecurity, technology risk management, data protection and business continuity.
• Provide functional leadership to ensure services are responsive to staff, partners and stakeholders and align with the organisation’s strategy.

Job description

Prospectus is delighted to be supporting HelpAge International to recruit for a newly created role – Operations and Systems Manager. This is a full-time role to be based out of any of the following countries, either remotely or with some in-person working from their London office - United Kingdom, Ethiopia, Italy, Jordan, Kenya, Spain, Tanzania, Turkey or Zimbabwe.

HelpAge International works with a diverse global network of around 200 organisations across 99 countries to promote the rights of older people to lead dignified, healthy and secure lives. Through partnership and collaborations, they work to ensure the inclusion of older people across society and strive to deliver a just and fair world for everyone as they get older. Their work is driven by their desire to achieve real impact for older people, to be inclusive, to work in partnership and to learn from shared experience.

With line management responsibility for an IT Officer, the Operations and Systems Manager has strategic responsibility for operational improvement, IT governance, risk management, and digital transformation, and provides functional leadership, ensuring they are effective, resilient and aligned with the organisation’s 2030 Strategy. Working across a partner-led, multi-country environment, the role covers operational policies and procedures, contracts and insurance, travel, and systems, technology and digital improvement initiatives. It also encompasses IT governance, cybersecurity, technology risk management, data protection and business continuity, with appropriate systems and controls in place to manage risk and strengthen organisational resilience. Working collaboratively across the organisation, the Operations and Systems Manager ensures that operational and technology services are responsive to the needs of staff, partners and stakeholders, support continuous improvement and enable the delivery of HelpAge International’s strategic objectives.

The successful candidate will bring significant progressive experience in Operation and IT management in an international or multi country environment which includes strong operational management and business support experience, and continuous improvement of policies, systems and processes. You will bring strong operational experience in key areas such as partner contracting processes, insurance, data protection and will have experience of engaging with a range of internal and external stakeholders. You will also demonstrate excellent leadership capabilities with experience of thinking strategically. In addition, you will bring experience of overseeing IT and will have demonstrable experience of facilitating and embedding systems development, including staff support and training in this area.

HelpAge International provide a range of employee benefits including wellbeing days, birthday leave, flexible working and the Employee Assistance Programme. Benefits may vary depending on working location.