Operations and Support Analyst Apprentice

Getting In Limited; Birmingham; On-site; GBP 20,000 - 30,000; Full time

Job summary

An established industry player is seeking an Operations and Support Analyst Apprentice to join their dynamic team. This role offers a unique opportunity to develop essential skills in data analysis and service delivery while supporting operational efficiency. You'll engage in user research, troubleshoot system issues, and contribute to impactful business decisions. The apprenticeship provides a blend of practical and theoretical learning, preparing you for a successful career in business analysis. If you're ready to kickstart your journey in a supportive environment that values growth and recognition, this is the perfect opportunity for you.

Qualifications

• Strong communication and organization skills are essential for this role.
• Attention to detail and teamwork are crucial for success.

Responsibilities

• Analyze data to identify areas for optimization and support system issues.
• Conduct user research and maintain records of support requests.

Skills

Communication skills

Attention to detail

Organisation skills

Presentation skills

Team working

Non judgemental

Education

Business Analyst Level 4 apprenticeship

Tools

Unified Modeling Language (UML)

Business Process Model and Notation (BPMN)

Data Modelling

User Acceptance Testing (UAT)

SWOT & PESTLE

Job description

What do you want to search? Keyword Apprenticeship Type Location

Operations and Support Analyst Apprentice

Apply From: 04/03/2025

Learning Provider

Delivered by QA LIMITED

Employer

MORGAN HUNT UK LIMITED

Vacancy Description

Business Optimisation (50%)

• Analyse data to understand and identify areas for optimisation.
• Conduct user research to gather insights and understand stakeholder needs.
• Monitor and evaluate the effectiveness of implemented changes.
• Support with development and upkeep of our reporting suite.

Service Delivery / Support (50%)

• Troubleshoot system and process-related issues, including first-line support to colleagues.
• Answer queries related to internal tools and procedures.
• Escalate complex problems to the appropriate teams.
• Maintain accurate records of support requests and resolutions.

Key Details

Vacancy Title

Operations and Support Analyst Apprentice

Employer Description

Morgan Hunt is a multi-award-winning recruitment agency with over 150 consultants across London, Birmingham, Manchester and Glasgow. We provide specialist recruitment services to over 2,000 clients. Founded in 1994, we’ve become renowned for connecting talented candidates and brilliant organisations within the charity, education, finance, government, housing, professional services, property & construction, social care & health and technology sectors. We’re small enough to care but big enough to make an impact. Our success is our people. We pride ourselves on our commitment to our most important assets – our people – through recognition and rewards. We take care of them so that they can take care of you.

Vacancy Location

Standon House 21 Mansell Street E1 8AA

Wage Frequency

Custom

Number of Vacancies

1

Vacancy Reference Number

1000305999

Key Dates

Apply From

04/03/2025

Closing Date For Applications

2025-03-25 23:59:59

Interview Begin From

Possible Start Date

2025-03-31 00:00:00

Training

Training to be Provided

Why choose our Business Analyst Level 4 apprenticeship?

Our Business Analyst Level 4 apprenticeship develops learners to investigate information systems solutions and gain the know-how to improve operational efficiency for your organisation. The principles of data analytics are being applied across just about every industry. Using past-event data, business analysts are making important insight-based business decisions and driving customer value across every team and function, including operations, finance, sales and marketing.

QA’s Business Analyst Level 4 apprenticeship programme enables the apprentice to:
• Become a change professional that helps organisations deliver business and digital change successfully
• Regularly investigate and analyse solutions to ensure the right one is chosen
• Experience a flexible learning journey using a blend of learning methodologies, including online learning, practical exercises, video content, coaching and workshops

Tools and technologies learned: Apprentices will learn to use Unified Modeling Language (UML), Business Process Model and Notation (BPMN), Data Modelling, User Acceptance Testing (UAT), SWOT & PESTLE

Learning Provider

QA LIMITED

Skills Required

Communication skills, Attention to detail, Organisation skills, Presentation skills, Team working, Non judgemental

Apply Now