Computer Support Analyst

West Brom Building Society; West Bromwich; On-site; GBP 25,000 - 35,000; Full time

Job summary

The West Brom Building Society is seeking a Computer Support Analyst to manage operational tasks for its Information Systems. The role includes providing user support, overseeing system processes, and ensuring effective communication. Candidates should have a solid understanding of IT support particularly in batch scheduling and recovery solutions. This permanent position offers attractive benefits and career progression opportunities.

Benefits

Development opportunities

175 hours (25 days) holiday

2 paid volunteering days

Pension scheme contributions

Enhanced leave policies

Life assurance

Yearly performance pay scheme

Private medical insurance

Salary Sacrifice Electric/Hybrid Car Scheme

Access to Perkbox account

Qualifications

• Experience with batch scheduling and backup solutions.
• Ability to respond to non-scheduled incidents effectively.
• Good understanding of IT support and communication skills.

Responsibilities

• Oversee batch processing runs and first-line support for critical systems.
• Maintain and configure backup and recovery solutions.
• Respond to user queries and handle service-related incidents.

Skills

Communication

Customer Service

Problem Solving

Batch Scheduling

IT Support

Tools

BMC Control M

Veeam Backup and Replication

Job description

Join to apply for the Computer Support Analyst role at West Brom Building Society

Join to apply for the Computer Support Analyst role at West Brom Building Society

Get AI-powered advice on this job and more exclusive features.

West Brom Building Society provided pay range

This range is provided by West Brom Building Society. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

Base pay range

Direct message the job poster from West Brom Building Society

Hours: 35 hours per week (Weekly Shift Rotation: 07:00 - 15:00, 09:00 - 17:00 & 15:00 - 23:00)

Contract: Permanent

Here at the West Bromwich Building Society we are all about making a you-shaped career. We understand it’s not always easy juggling your career with all the important things outside of work. But with the right opportunities and support we can help you build a career that works for you.

We've an exciting opportunity for a Computer Support Analyst to join us at Head Office. This role performs operational tasks associated with the running and control of our Information Systems. This includes oversight of batch processing runs, trials and tests as well as providing first line support to critical systems, with the aim of problem solving or referring to second line.

What the role will look like:

• A good communicator, able to respond to enquiries from users, specialists and external agencies/suppliers. You'll also have great customer skills, maintaining a service-centric approach.
• Taking appropriate action in response to any non-scheduled or non-routine incidents that may affect delivery of our service to customers. This could include amendments to work scheduling, changes to equipment and other facilities, and all aspects of security.
• Updating manuals and procedures, where needed, and investigate batch job and equipment failures.
• Designing new batch schedules in the event of failures.
• Responsible for maintenance, development and configuration of our backup and recovery solution.
• Installing and maintaining security patches across the server estate.
• Working, on a rota basis, to provide out of hours support as well as Saturday shift, once a month.

What you will bring to the role:

• Be an effective communicator to respond to a range a queries
• Must be able to demonstrate commitment to maintaining a good level of service ensuring that all operational, logging, reporting and monitoring procedures are carried out effectively.
• Have experience and responsibility for taking appropriate action in response to any non-scheduled or non-routine incident affecting delivery of the service to customers.
• Providing support for service failures and resolving the problem immediately where possible.
• Ability to identify the scope a problem and where needed refer it to the second line of support or specialist teams.
• To have a good understanding of batch scheduling and backup and recovery solutions, preferably BMC Control M and Veeam Backup and Replication.
• The job holder must be capable of gaining a sound understanding of the critical systems within the Society.
• Have experience providing services based on SLA’s and taking necessary corrective action to ensure agreed SLA’s are met.
• To have a good understanding of Microsoft office products as well as a keen interest in IT

We Value a diverse range of skills and experiences here at the West Brom. So even if you don't meet every single requirement listed in the job description but are passionate about the role, we still encourage you to apply.

What's in it for you:

• We pride ourselves on our development opportunities and always look to promote from within wherever possible,
• Holiday starting at 175 hours (25 days) plus bank holidays that grow with your time with us and the opportunity to buy or sell up to 5 days holiday each year,
• 2 paid volunteering days a year,
• Living Pensions: Pension scheme starting at 5% contribution from you and 7% contribution from us, and we’ll match your further contributions up to 10.6%
• Enhanced maternity, paternity and adoption leave with paid fertility treatment, neonatal and pregnancy loss leave,
• Life assurance provided by the Society at 4 times your salary,
• Yearly performance related pay scheme and pay review,
• Private medical insurance that’s discounted when your time with us grows, with the option to include family members,
• Salary Sacrifice Electric/Hybrid Car Scheme,
• A Perkbox account – giving you 24/7 access to perks, benefits, discounts, wellbeing tools and loads more!
• And much more, from flexible working options, wellbeing support and a whole heap of warm West Bromness.

Why choose the West Brom?

At the West Brom we appreciate that our employees are unique individuals with differing needs depending on their specific circumstances and stages in life. When we say our people are the West Brom’s biggest asset that doesn’t mean just viewing them as employees. We are proud of our heritage and absolutely believe that the West Brom is a great place to work.

We’re a Disability Confident Leader and encourage disabled applicants and all from diverse backgrounds to apply. We’ll do what we can to adjust our recruitment journey and offer a guaranteed interview to disabled applicants who meet what we’re looking for. If you need any support with applying to one of our roles, get in touch at [e-mail].

Do it today and click apply!

*Please note – We reserve the right to withdraw our adverts earlier than the original published expiry date, therefore if you are interested please submit your application as soon as possible*

Head Office: 2 Providence Place West Bromwich B70 8AF. www.westbrom.co.uk The West Brom is authorised by the Prudential Regulation Authority and regulated by the Financial Conduct Authority and Prudential Regulation Authority. Register no. 104877. ‘the West Brom’ is a trading name of West Bromwich Building Society.

Seniority level

• Seniority level

  Not Applicable

Employment type

• Employment type

  Full-time

Job function

• Job function

  Information Technology

Referrals increase your chances of interviewing at West Brom Building Society by 2x

Get notified about new Computer Support Analyst jobs in West Bromwich, England, United Kingdom.

Birmingham, England, United Kingdom 5 days ago

Freelance Onsite PC Technician (m/w/d) first and second level support

Birmingham, England, United Kingdom 5 days ago

Aldridge, England, United Kingdom 1 week ago

Digital Support Technician Apprentice - Data Solutions

Worcestershire, England, United Kingdom 3 weeks ago

Worcestershire, England, United Kingdom 3 weeks ago

Aldridge, England, United Kingdom 1 week ago

Worcester, England, United Kingdom 2 weeks ago

Technical Support Professional - GIPX/IPX

Birmingham, England, United Kingdom 6 days ago

Manufacturing Information Technology Support Lead

Redditch, England, United Kingdom 2 weeks ago

Birmingham, England, United Kingdom 1 week ago

Coventry, England, United Kingdom 3 months ago

Swindon, England, United Kingdom 6 days ago

Technical Support Specialist, NFP PEOPLE

Swindon, England, United Kingdom 1 week ago

Kingswinford, England, United Kingdom 1 month ago

West Midlands, England, United Kingdom 5 days ago

Worcestershire, England, United Kingdom 3 weeks ago

Computer Repair and Refurbishment Technician CL

Birmingham, England, United Kingdom 1 week ago

Birmingham, England, United Kingdom 1 week ago

Birmingham, England, United Kingdom 2 weeks ago

Birmingham, England, United Kingdom 3 weeks ago

Warwick, England, United Kingdom 2 days ago

We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.