Operations and Services Executive

Ygam; West of England; Hybrid; GBP 24,000 - 32,000; Full time

Job summary

Wallace & Gromit’s Grand Appeal is seeking a positive, enthusiastic and highly organised individual to join our Operations & Services Team in Bristol. The role includes operating the retail shop opposite BCH, supporting the busy office, and delivering a portfolio of charitable projects for BCH and NICU.

You will work closely with hospital staff and the Grand Appeal team to ensure projects are delivered efficiently, resources are used effectively and support reaches those in need.

Qualifications

• At least two years' experience in a customer-facing role.
• Strong organisational skills and ability to manage competing priorities.
• Proactive approach and self-motivation to drive tasks to completion.
• Commitment to The Grand Appeal's work for BCH and NICU.

Responsibilities

• Operate the charity retail shop at the HQ opposite Bristol Children’s Hospital.
• Support day-to-day running of the busy office and administrative tasks.
• Deliver a small portfolio of charitable projects for BCH and NICU.
• Collaborate with the team to ensure resources are used efficiently and effectively.

Skills

Customer service

Organisational skills

Proactive approach

Teamwork

Job description

For over 30 years, Wallace & Gromit’s Grand Appeal has helped to transform children’s healthcare in Bristol, funding pioneering treatment, facilities and research at Bristol Children’s Hospital (BCH) and the Neonatal Intensive Care Unit at St Michael’s Hospital (NICU).

By uniting philanthropy with world-class medicine, the charity enables clinicians to deliver exceptional care and improve outcomes for babies and children across the South-West and beyond. Alongside this, we operate three family accommodation houses, giving parents and families somewhere to stay close by, where we can support them during their child’s stay in hospital. Our long-standing partnership with Aardman underpins the charity’s national profile and reach.

We are looking for a positive, enthusiastic and highly organised individual to join our Operations & Services Team in a varied, hands-on role.

The successful candidate will provide a warm, welcoming and supportive environment for families, patients, donors, supporters and visitors, while taking an active role in delivering our charitable work for Bristol Children’s Hospital (BCH) and the region’s Neonatal Intensive Care Unit (NICU)

The role includes operating the retail shop in our HQ opposite Bristol Children’s Hospital, supporting the day-to-day running of our busy office and taking over the delivery of a small portfolio of charitable projects for BCH and NICU. You will work closely with a great team at The Grand Appeal and with children’s hospital and NICU staff to ensure that projects are delivered efficiently, resources are used effectively and practical support reaches the people who need it.

We are looking for someone who enjoys working with people, takes pride in providing excellent customer service and has the initiative and determination to get things done. You will need to be adaptable, well organised and confident in managing competing priorities, with a willingness to take responsibility and contribute wherever needed.

Applicants should have at least two years' experience in a customer-facing role and be able to demonstrate strong organisational skills, a proactive approach and a genuine commitment to the work of The Grand Appeal. The successful candidate will be expected to support the principles, values and objectivesof The Grand Appeal and provide excellent and flexible support to the Operations and Services Team as well as bringing enthusiasm and positivity to all elements of the role, using initiative and self-motivation to drive success.

If this sounds like the right workplace for you, you have the required skills and experience, and you arelooking for a new challenge, we would love to hear from you.

The closing date/time for applications is midnight on 30 October 2026. We may undertake rolling interviews prior to this date.