Operations and Sales Assistant

OR Students at Oliver Rayns Limited; Leicester; On-site; GBP 40,000 - 60,000; Part time

Job summary

Une entreprise dynamique de logement étudiant à Leicester recherche un Assistant des Opérations et des Ventes. Le salarié sera responsable de la gestion de l'administration et d'assurer un service client de qualité. Ce rôle exige des compétences solides en communication, en organisation et un engagement à satisfaire les résidents. Les heures de travail sont proposées sur une base partielle de 20 à 25 heures par semaine avec un salaire compétitif.

Benefits

Casual dress

Company pension

Qualifications

• Excellentes compétences en communication et en relation interpersonnelle.
• Capacité à travailler sous pression.
• Coordination et achevement de travail sans supervision requise.

Responsibilities

• Gérer les tâches administratives et le service client interactif.
• Assister dans les ventes et la réservation de logements pour étudiants.
• Liaison avec les partenaires et les équipes pour résoudre les problèmes.

Skills

Communication

Problem-solving

Time management

Education

GCSE

Tools

Microsoft Office

CRM software

Job description

Job Description:

Job information Operations and Sales Assistant from the Company OR Students at Oliver Rayns Limited, this latest Operations and Sales Assistant job vacancy is located in the city Leicester LE FL located in the country United Kingdom . This latest job opening is open to job seekers who have the latest education / graduate GCSE . Job Vacancies in this Cultural field have been opened and published up to the specified time.

Job Responsibility:

Job OverviewAs a Senior Customer Service and Sales Assistant for OR Students, you will play a crucial role in ensuring exceptionally high levels of customer service student residents. You will be responsible for the day-to-day administrative tasks of our student accommodation facilities, ensuring effective communication through various platforms.

Your primary goal is to create a welcoming and functional living environment that enhances the student experience from initial contact right up to vacating our buildings. As a Senior Customer Service Advisor, you will be in regular contact with our students, and you will play a huge role in the satisfaction and overall happiness of them. Alongside the administrative aspects, you will need to have excellent customer service skills and the ability to conduct your work efficiently and in a cheery and friendly manner.

CUSTOMER SERVICE:

• Be a friendly face and the first point of contact for our residents from initial contact all the way through their stay with us.
• Engage in an upbeat and positive manner.
• Manage and efficiently respond to enquiries from our via email, telephone, face to face, in-house applications, the app and social media platforms.
• Support our students by keeping them informed via our various communication channels and ensure they are kept updated and informed with necessary information.
• Signpost students to local/University lead wellbeing services and support where needed.
• Respond to student requests and complaints, and work with the Operations team to resolve issues promptly.

ADMINISTRATION:

• Managing the overall administrative tasks for the sites such as answering the phones, returning emails, producing written correspondence, reporting financial data, printing and filing documents according to GDPR policies.
• Liaising with and further forging strong relationships with partners and stakeholders of OR Students.
• Contribute to the delivery of all property KPIs including debt, sales, audits, and customer satisfaction surveys.
• Maintain accurate and up-to-date records of sales and customer interactions.
• Complete internal processes in relation to tenancy management.
• Assist with the summer turnaround period including resident check outs and check ins.
• Prepare documentation and send out information for new tenants.

SALES AND MARKETING:

• Manage sales leads and follow up on enquiries in a timely and professional manner.
• Maintain accurate and up-to-date records of sales and customer interactions.
• Manage and assist in conducting tours of our properties, highlighting the features and amenities.
• Assisting and promoting events with our students and outreach sales events.
• Assist with the planning and execution of marketing and promotional activities.
• Help creating content for internal and external social media sites promoting OR Students.
• Prepare documentation and send out information for new tenants.

SAFETY AND COMPLIANCE:

• Assist in conducting inspections of the property to identify maintenance and repair needs and manage actions and tasks derived from these.
• Organise and prioritise resident-reported maintenance requests promptly and efficiently in line with SLA's (Service Level Agreements)
• Liaise with and assist in providing access at all of our sites for all contractors and tradespersons, highlighting any areas of concern to the Maintenance Team.
• Coordinate with contractors and vendors for repairs and maintenance.
• Assist the Operations team in maintaining compliance with local building codes and health regulations.

WHAT ELSE?

This job description serves as a guideline, this list of responsibilities is not intended to be exhaustive and other requests commensurate with the role may be made of you from time-to-time. This role also requires a degree of flexibility in terms of days and hours worked. There may be occasional weekend and evening work, particularly during busy periods.

KEY SKILLS & CAPABILITIES

• Problem-solving skills: Quick thinking and creative problem-solving capabilities are essential to manage unexpected challenges that may arise.
• Dynamic: Able to ensure students have the best experience and confident in dealing with a range of support requirements and issues.
• Passion: Shows interest in, anticipates, and responds timely to stakeholder needs. Strives to consistently meet service standards.
• Understanding: Understands and recognises the value of other points of view and ways of doing things.
• Managing resources: Plans, coordinates, and manages internal and external resources to accomplish role responsibilities and/ or assigned tasks.
• Time management: Juggling multiple tasks requires excellent time management skills to prioritise and meet deadlines effectively, even when unexpected issues may arise.
• People skills: Understands and recognizes the value of other points of view and ways of doing things. With excellent communication skills in both written and oral English.
• Administrative Skills: Computer literate with basics skills of Microsoft programs.

ESSENTIAL:

• Excellent communication and interpersonal skills.
• Confidence in dealing with and resolving a range of support requirements and issues.
• Ability to work well under pressure.
• Ability to coordinate and complete work without supervision.
• Have excellent problem solving skills and great initiative
• Work in a proactive manner, have strong organisational skills and attention to detail.
• Resilience and adaptability, as well as a great cultural diversity awareness.
• Must hold a UK Drivers License and own vehicle.

DESIRABLE:

• Previous experience of working within the Student accommodation industry.
• Previous experience of supervising teams.
• Intermediate skills in using MS Office and CRM software.

This role is based at our Queens Road offices and offered on a part-time basis of 20-25 hours per week.

If you are enthusiastic about contributing to our operations team and possess the required skills, we encourage you to apply for this exciting opportunity.

Job Type: Part-time

Pay: Up to £12.21 per hour

Expected hours: 20 - 25 per week

Benefits:

• Casual dress
• Company pension

Work authorisation:

• United Kingdom (required)

Work Location: In person

Keywords : Leicester jobs
Closed Date : 2025-06-29