Tours Administrator

Royal Ballet and Opera; Greater London; On-site; GBP 28,000 - 34,000; Part time

Job summary

Royal Ballet and Opera is seeking an administrator to support the Tours programme from Covent Garden. The role involves answering enquiries, processing bookings and ensuring rotas are current, enabling smooth daily operations for both public and backstage tours.

Applicants should have office admin experience in a busy environment and strong MS Office skills. Interest in the arts is welcome, with DBS checks and safeguarding considerations noted in the job description.

Qualifications

• Experience of office administration within a busy environment, including the ability to focus when working in a multi-operational busy office.
• A high level of accuracy and attention to detail, especially regarding data and spreadsheets
• An understanding of the needs, priorities and working practices of a Tours department, Theatre or Front of House operation (an advantage)
• Excellent customer service skills, with the ability to work proactively in a warm, friendly, and enthusiastic manner with a wide range of people.
• Very strong Microsoft Office skills (Word, Excel, Outlook, SharePoint, PowerPoint).
• Though not a pre-requisite, a knowledge of and interest in the arts will be highly regarded.

Responsibilities

• The administrator underpins the smooth running of the Tours programme, responding to enquiries, processing bookings and ensuring that all rotas are up to date.

Skills

Office administration

Attention to detail

Tours department knowledge

Customer service

MS Office: Word/Excel/Outlook/SharePl/

Tools

Microsoft Office Suite

Job description

Prior to commencing your application

c.£31,000 per annum, pro rata for part-time hours. 24 hours a week – please note we are open to how those hours are split across 5 days and would welcome conversations about flexible working. Fixed term contract for 6 months. Based in: Covent Garden, London.

The Royal Ballet and Opera continues to lead the way in opera, ballet, music and dance both live on stage and through multiple digital platforms, from live streaming to worldwide cinema screenings. Our Covent Garden theatre has been at the heart of London and British cultural life for three centuries. We are home to two world-class Companies: The Royal Ballet and The Royal Opera.

The Royal Opera House describes the place we work, not who we are. The whole is always more than the sum of its parts – we may be a House, but three quarters of our audiences experience what we do outside this building. While our Covent Garden theatre is the nerve centre, the impact and influence of the organisation can be felt in every corner of the country, and around the world.

As part of our Visitor Experience Department, the Tours team deliver first class tours of both our public and backstage facilities at our home in Covent Garden and our workshop and costume centre in Thurrock. Working as an integral part of the team, the administrator underpins the smooth running of the Tours programme, responding to enquiries, processing bookings and ensuring that all rotas are up to date.

Skills

• Experience of office administration within a busy environment, including the ability to focus when working in a multi-operational busy office.
• A high level of accuracy and attention to detail, especially regarding data and spreadsheets
• An understanding of the needs, priorities and working practices of a Tours department, Theatre or Front of House operation (an advantage)
• Excellent customer service skills, with the ability to work proactively in a warm, friendly, and enthusiastic manner with a wide range of people.
• Very strong Microsoft Office skills (Word, Excel, Outlook, SharePoint, PowerPoint).

Though not a pre-requisite, a knowledge of and interest in the arts will be highly regarded.

The Royal Ballet and Opera is one of the UK’s leading arts organisations and our aim is to inspire imagination, ignite emotion and make the extraordinary for everyone. Equality, Diversity and Inclusion underpin all that we do. We want our people to be representative of the diversity in the UK. We understand the creativity and innovation that diversity can bring and strive to create an inclusive environment in which everyone can thrive.

We encourage applications from people with a wide range of backgrounds, experiences and skills to join our teams. We particularly welcome applications from those who are from a global majority background and/or those who are disabled, as they are under-represented within our organisation.

We are a Disability Confident Employer, which means that we are actively working to ensure that candidates with disabilities and long-term health conditions feel supported, engaged and able to fulfil their potential in the workplace. We will endeavour to offer an interview to candidates who tell us they wish to participate in the scheme and who demonstrate in their application that they meet the essential criteria for the role, though sometimes due to the volume of qualified candidates with declarations this is not possible.

The RBO is also committed to safeguarding and protecting all children, young people, and adults and we implement robust safer recruitment practices. Due to our safeguarding promise, certain roles will be subject to a DBS check before commencing employment with us, which will be indicated in the advertising.

Job Description

A full job description can be found here.

For more information about working with the Royal Ballet and Opera, please review the info pack here.

For a list of potential reasonable adjustments, please review this guidance document. If you have any access requirements for your application, please contact the RBO Recruitment Team on [e-mail]

If you are applying as an internal candidate, you might find this guidance document helpful.

Closing date for applications: 11:59pm, Sunday 1st November 2026

To ensure a fair process, late applications will not be considered under any circumstances.

Applicants must have work authorisation for the UK. No agencies.