Operations and Development Manager

Sheffield City Council; Sheffield; On-site; GBP 40,000 - 55,000; Full time

Job summary

Sheffield City Council in Sheffield is seeking an experienced Operations and Development Manager to lead the delivery and development of high-quality housing services within the South East Neighbourhood Housing Team.

You will manage frontline teams, improve performance, lead change, handle budgets and partner with residents, elected members and external organisations to improve outcomes across housing services.

Qualifications

• Proven record of managing people and performance.
• Experience leading change and service improvement.
• Ability to balance customer needs, priorities and risk.
• Strong written and verbal communication, and stakeholder handling.

Responsibilities

• Lead frontline teams to deliver high-quality housing outcomes.
• Oversee operational performance and contribute to service planning.
• Manage budgets and resources, and prepare reports for senior managers.
• Deputise for the Service Manager when required.
• Build partnerships with residents, elected members and external organisations.

Skills

Leadership

People management

Change management

Performance management

Communication

Stakeholder engagement

Project management

Problem solving

Budget management

Collaboration

Job description

The post is in the South East Neighbourhood Team.

Are you an experienced and forward-thinking manager who can lead people, improve services and deliver positive outcomes for residents and communities?

We are looking for an experienced and motivated Operations and Development Manager to help lead the delivery and development of high-quality, customer-focused housing services within our South East Neighbourhood Housing Team.

This is a broad and influential management role. You will manage and support frontline operational teams, strengthen performance and accountability, contribute to service planning and lead improvements to services, policies, procedures and systems.

Working closely with the Neighbourhood Manager and wider Neighbourhood Management Team, you will:

• lead, motivate and develop staff to deliver high-quality outcomes for customers;
• oversee operational performance and contribute to service planning and target-setting;
• lead change and identify practical opportunities to improve services, policies, procedures and systems;
• maintain oversight of complaints, risk, safeguarding, health and safety and relevant statutory requirements;
• work collaboratively with residents, elected members, partners and other Council services to resolve problems and improve outcomes;
• support the effective management of budgets, staffing and other resources;
• lead projects and prepare clear reports and briefings for senior managers, elected members and partners; and
• deputise for the Service Manager when required.

As part of the Neighbourhood Management Team, you will help shape responsive local services, strengthen relationships with communities and partners, and contribute to performance across key housing services, including rent collection, vacant properties, antisocial behaviour and rehousing.

You will also support resident engagement and help ensure neighbourhoods and communal areas are safe, clean and well maintained.

About You

We are looking for a credible, inclusive and resilient leader with a proven record of management in a related field.

You will have experience of managing people and performance, leading change and maintaining high professional, procedural and statutory standards. You will be confident in making accountable decisions on complex operational matters and able to balance customer needs, service priorities, financial considerations and operational risk.

You will bring:

• strong leadership and people-management skills;
• experience of managing and improving operational performance;
• the ability to lead, motivate and support people through change;
• sound judgement and confident decision-making;
• excellent written and verbal communication skills;
• the confidence to challenge, support and influence others;
• experience of successful partnership and stakeholder working;
• knowledge and understanding of local and national housing issues;
• project-management and problem-solving skills; and
• a collaborative, flexible and customer-focused approach.

You will be able to build effective relationships with residents, elected members, Council colleagues and external organisations, including when dealing with complex or sensitive matters.

The role requires flexibility, including attendance at occasional meetings outside normal working hours and the ability to work at different sites across the city.

If you can inspire others, turn strategic priorities into effective frontline delivery and are passionate about improving housing services and outcomes for residents, we would welcome your application.

We are investing in our workforce and are promoting opportunities to our under-represented groups. We value equality, diversity and inclusion and are focused on increasing the diversity of our workforce, particularly the number of Black, Asian, Minority Ethnic, Disabled and LGBTQ+ people, so that our teams reflect the communities in the city we serve. We are also supporting staff with unpaid caring responsibilities to work flexibly.

Under the Guaranteed Interview scheme, applicants who are disabled, care leavers, or armed forces veterans will be guaranteed an interview if they meet the essential criteria and indicate their eligibility on the application form. Sometimes, if lots of people apply, we might not be able to interview everyone who qualifies for the Guarantee. In these cases, we’ll interview the candidates who best meet the essential criteria for the job.

Full-time employees work 37 hours for 52 weeks of the year and we offer a generous holiday entitlement. We are open to discussions about a wide range of flexible working opportunities which benefit you and the Council.

If you are appointed to this role, your starting salary will be at the bottom of the grade. If you provide payslip evidence that your basic pay is greater than the bottom of the grade, we will consider starting you at the point of minimum advantage within the grade.

Equality of pay is extremely important to us. All roles at Sheffield City Council are going through an evaluation process which may result in changes to some pay arrangements from 2026. Read about the new job evaluation process to be introduced at Sheffield City Council.

We are committed to safeguarding and promoting the welfare of all individuals, ensuring a safe and supportive environment for everyone and where appropriate to the role the successful applicant will be required to undertake relevant safeguarding checks.