Technology Operations Manager

Xcede; Greater London; On-site; GBP 90,000 - 120,000; Full time

Benefits offered by this job

Discretionary bonus

9% pension contributions

30 days leave +5 for office-based

Lunch through Just Eat for Business

On-site barista

Healthcare, life assurance & wellbeing

Job summary

Xcede in London is seeking a Technology Operations Manager to drive reporting, governance and process improvements across the engineering and technology teams. The role focuses on ownership of recurring reports, handling ad hoc data requests and strengthening operational resilience.

You will partner with senior management, improve processes, and help shape the strategy and structure that support scalable, metrics-driven delivery.

Qualifications

• Experience across analytics, process improvement and operational coordination in a generalist capacity.
• Ownership of analytical projects from problem definition to delivery and explanation of results.
• Strong technical skills with Python and SQL as examples.

Responsibilities

• Own recurring operational and productivity reports and improve them.
• Analyse and explain ad hoc data requests with senior managers.
• Contribute to initiatives that improve operational effectiveness and governance.
• Oversee day-to-day operational hygiene and resilience activities.
• Identify emerging issues and escalate to the Operations Director.
• Build relationships across engineering and technology teams.

Skills

Analytics & ops coordination

Project ownership

Python & SQL

Systems thinking

Presentation to stakeholders

Problem structuring

Business analytics

AI in software

Job description

Technology Operations Manager

We tackle the most complex problems in quantitative finance, by bringing scientific clarity to financial complexity. From our London HQ, we unite world-class researchers and engineers in an environment that values deep exploration and methodical execution - because the best ideas take time to evolve. Together we'll build a world-class platform to amplify our teams' most powerful ideas. Every breakthrough is built on strong foundations. In our Technology Operations team, you'll work to drive the strategy, culture and structure that enable our success. Take the next step in your career. The opportunity The Technology Operations team helps engineering functions operate effectively through reporting, governance and operational coordination. This broad-based role suits someone who can move confidently between hands-on analysis, improving processes and supporting operational resilience. You will take ownership of recurring operational and productivity reporting, respond to analytical requests from senior management and communicate the reasoning behind your findings. You will also help improve processes, maintain sound operational practices and escalation emerging concerns to the Operations Director.

Key responsibilities

• Own the delivery and continuous improvement of recurring operational and productivity reports.
• Partner directly with senior managers to scope, analyse and explain ad hoc data requests.
• Contribute to initiatives that improve operational effectiveness, including process redesign.
• Oversee day-to-day operational hygiene, governance and resilience activities.
• Identify emerging issues and raise them promptly with the Operations Director.
• Build productive working relationships across engineering and wider technology teams.

Skills and experience

• Experience working across analytics, process improvement and operational coordination in a generalist capacity.
• Proven ownership of analytical projects from initial problem definition through to delivery and explanation of results.
• Strong technical skills, with Python and SQL cited as relevant examples.
• Systems thinking: ability to connect performance metrics, workflows and governance considerations.
• Confidence presenting findings, discussing assumptions and constructively challenging senior stakeholders.
• Ability to structure ambiguous problems independently and decide on an appropriate analytical approach.
• Practical background in business analytics or operations, ideally within a fast-paced environment.
• An understanding of AI-enabled software development and good judgement about when such tools are useful.

Compensation and benefits

• Highly competitive compensation with an annual discretionary bonus.
• 9% employer pension contributions.
• 30 days of annual leave, plus an additional five days for office-based employees.
• Complimentary lunch through Just Eat for Business and an on-site barista bar.
• Comprehensive healthcare, life assurance and wellbeing support.