Operations Analyst I: Process & Analytics Specialist

Td Bank - London Branch; England; On-site; GBP 42,000 - 62,000; Full time

Job summary

TD Securities is seeking an FX Operations Analyst to conduct research, analysis and reporting on operational issues within a cross-functional team in London. The role focuses on improving operating models, processes and service quality through data-driven insights and collaboration with partners on initiatives.

You will be involved in handling complex transactions, documenting issues, and supporting process improvements while working with various stakeholders and vendors to ensure timely

Qualifications

• Undergraduate degree/ college diploma preferred and/or 1+ year relevant experience
• 1+ year relevant experience

Responsibilities

• Execute more complex transactions and overrides accurately, on time and in line with established guidelines/procedures while adhering to formal or informal Service Level Agreement(s) (SLAs)
• Identify, document, and investigate processes/exceptions arising from transactions/processes beyond first level operations service delivery
• Coordinate with partners on key initiatives and may act as a project lead/subject matter expert for small-scale projects/initiatives in accordance with project management methodologies
• Refer or escape processing or operational issues as needed based on a solid understanding of the issue, connecting with the appropriate function/partner to facilitate resolution and ensure that service quality is maintained
• Identify opportunities to improve service delivery
• Provide accurate and thorough analysis of key process drivers, root or systemic causes of cross functional operational issues, interpret findings and make recommendations
• Support partners with both inbound and outbound requests from various channels, answering questions to perform adjustments within authority levels
• Contribute to the production of consolidated or aggregated reporting as appropriate
• Maintain working relationships with customers by resolving customer issues and articulating business processes to respond to customer queries
• May interact with other partners and vendors, providing guidance and/or addressing questions/concerns in an effective and timely manner
• Participate fully as a member of the team, support a positive work environment that promotes service to the business, quality, innovation and teamwork and ensure the timely communication of issues/ points of interest
• Support the team by actively building operations knowledge, think critically about processes and opportunities for improvement, share ideas and transfer knowledge within the team, across the function, and with partners (e.g., audit, business insights)
• Provide training, coaching and / or guidance to others on the team
• Participate in personal performance management and development activities, including cross training within own team and other teams in the operations function
• Ensure the timely communication of issues that are relevant to the team and encourage a good working relationship with other departments
• Keep others informed and up-to-date about the status / progress of projects and / or all relevant or useful information related to day-to-day activities
• Contribute to the success of the team by willingly assisting others in the completion and performance of work activities; provide training, coaching and/or guidance as appropriate
• Contribute to a fair, positive and equitable environment that supports a diverse workforce
• Act as a brand ambassador for the function and the bank, both internally and/or externally
• Sound knowledge and understanding of the operating environment, business process and procedures, and transaction lifecycle for own area (e.g., processing environment, applications, software, hardware, products)
• Sound level of knowledge with some form of related training and/or related experience or skills
• Ability to execute on standard and non-standard processes and requests of low to medium complexity with moderate to high risk/financial impact
• Identifies key operational / reporting / process issues for own area
• Provides thorough analysis and/or specialized reporting or operational/process support
• Requires general understanding of the overall function and/or businesses supported
• Some complexity in operational / reporting / process and/or analysis function generally requiring a short- term focus
• May lead small scale initiatives or work stream packages for assigned area
• Completes work within specifically defined parameters with guidance / direction from management as necessary
• May provide training to others on best practices, processes, etc. as well as guide junior staff for the completion of business as usual functions
• Generally reports to a Team Manager or Group Manager
• Undergraduate degree/ college diploma preferred and/or
• 1+ year relevant experience

Education

Undergraduate degree/ college diploma preferred and/or 1+ year relevant experience

Job description

TD Securities is seeking an FX Operations Analyst to conduct research, analysis and reporting on operational issues within a cross-functional team in London. The role focuses on improving operating models, processes and service quality through data-driven insights and collaboration with partners on initiatives.

You will be involved in handling complex transactions, documenting issues, and supporting process improvements while working with various stakeholders and vendors to ensure timely