Operations Analyst - Fintech

FreshMinds Talent; London; On-site; GBP 30,000 - 45,000; Full time

Job summary

A multi-award winning fin-tech company is seeking operations analysts to enhance wealth management services. The role involves managing client queries, addressing technical issues, and contributing to app growth. Candidates should have a university degree and strong communication and problem-solving skills.

Qualifications

• A structured and diligent approach to managing information.
• Excellent problem-solving skills and the ability to drive results.
• Clear and confident communication, both written and verbal.

Responsibilities

• Dealing with all queries through live chat, email, and social media.
• Troubleshooting technical issues and optimising user experience.
• Reporting bugs and UX issues to the team.

Skills

Clear communication

Problem solving

Education

University degree

Job description

Social network you want to login/join with:

A multi-award winning and rapidly scaling fin-tech requires operations analysts to join its growing team. They are on a mission to improve wealth management, and making saving and investing easier, and more rewarding.

You will be helping their clients execute account transfers, ensuring that data is collected and processed accurately, and providing guidance and support through the process where necessary.

What you can expect to be doing:

• Dealing with all queries that come in through live chat, email and through social media
• Troubleshooting technical issues and optimising user experience
• Reporting bugs and UX issues to other members of the team
• Active participation in app growth and development

Requirements:

• A University degree
• A structured and diligent approach to managing information
• Clear and confident communication, both written and verbal
• Excellent problem solving skills, and the ability to drive results