Operations Analyst: Drive Tech‑Powered Process Improvements

Rcgroup; Greater London; Hybrid; GBP 45,000 - 60,000; Full time

Benefits offered by this job

Healthcare plans

Discounted Hardware, Mobile and Broadb

Income Protection

Life Assurance

Holiday Advantage Schemes

Job summary

Rose Communication Group Ltd is seeking an Operations Analyst in London to streamline processes, manage systems, and translate operational needs into actionable technical requirements. You will bridge business teams and developers, driving technology-based efficiency and hands-on system maintenance.

The role requires 3+ years in a similar capacity, strong communication, and a knack for automation and APIs/databases.

Qualifications

• 3+ years in an operations or business analyst role (or similar).
• Strong technical understanding of software platforms, integrations, and process automation.
• Able to confidently communicate with both technical teams (developers) and non-technical stakeholders.
• Experience gathering and translating requirements.
• Proven ability to gather and communicate technical requirements between teams.
• Excellent communication and organisational skills.
• Strong problem-solving and critical thinking skills.
• Familiarity with automation tools, low-code/no-code platforms, or basic scripting.
• Development experience or working knowledge of APIs and databases.

Responsibilities

• Work with cross-functional teams to understand workflows and identify inefficiencies.
• Map and document processes; propose and implement improvements using technology.
• Gather business requirements and translate them into clear, actionable requests for developers.
• Oversee the configuration and ongoing maintenance of business‑critical systems.
• Support systems integration, automation, and the implementation of new tools or platforms.
• Support process improvement by recommending ways to reduce manual work, improve accuracy, or speed up workflows.
• Track projects and actions to ensure operational improvements are delivered.
• Document processes and procedures so teams have clear guidance.
• Maintain accurate records of software licences, platforms, and system documentation.
• Coordinate with external IT providers or development teams for more complex needs or projects.

Skills

Requirements gathering

Stakeholder comms

Automation tools

APIs & databases

Tech understanding

Cross-functional

Communication skills

Problem solving

Development knowledge

Tools

APIs

Databases

Low-code platforms

Job description

Rose Communication Group Ltd is seeking an Operations Analyst in London to streamline processes, manage systems, and translate operational needs into actionable technical requirements. You will bridge business teams and developers, driving technology-based efficiency and hands-on system maintenance.

The role requires 3+ years in a similar capacity, strong communication, and a knack for automation and APIs/databases.