Operations Analyst

AESC UK; Sunderland; On-site; GBP 25,000 - 35,000; Full time

Job summary

A leading company in manufacturing is seeking a proactive Operations Analyst based in Sunderland. This role involves supporting IT infrastructure, delivering Helpdesk services, and collaborating on system improvements. Ideal candidates will have strong IT and IS skills, excellent problem-solving abilities, and a passion for customer service.

Benefits

26 days holiday plus bank holidays

Enhanced life assurance

Enhanced pension scheme

Flexible working

Discounted gym membership

Qualifications

• Experience supporting IT infrastructure and IS systems.
• Excellent communication skills and attention to detail.
• Ability to work effectively under pressure.

Responsibilities

• Manage and maintain IT infrastructure including servers and PCs.
• Provide technical support for manufacturing systems and Helpdesk services.
• Collaborate with Information Services to improve solutions.

Skills

IT skills

Troubleshooting

Problem-solving

Communication

Education

Relevant IT degree

Tools

Microsoft 365

Job description

Department: IS IT

Location: Sunderland

Description

This is an opportunity to join the Information Services function based at AESC’s Sunderland-based manufacturing facilities. Information Services manage all aspects of the IT infrastructure and information systems required to support the company’s UK operations.

We are seeking a dedicated and proactive Operations Analyst to join our Operations team. The successful candidate will provide technical support regarding our IT infrastructure and manufacturing and corporate IS systems. The role also involves providing Helpdesk services to our UK and EU user base. This position is ideal for someone with IT and IS skills, a passion for problem-solving, and excellent customer service abilities.

Note that the role operates on a shift basis, following a continental shift pattern.

Key Responsibilities

• Assist in managing and maintaining our IT infrastructure, including servers, network appliances, and PCs.
• Provide technical support for manufacturing systems, including MES (Manufacturing Execution System), and corporate systems, including Microsoft 365.
• Deliver Helpdesk services to all users, handling incident management and request fulfillment.
• Collaborate with the wider Information Services team to develop and implement new or improved solutions and services.
• Assist in developing and adhering to IT and IS policies, processes, and procedures.

Experience and Qualifications

Essential Skills and Experience

• Proven IT skills with experience supporting IT infrastructure and IS systems.
• Strong troubleshooting and problem-solving abilities.
• Attention to detail and practical skills.
• Excellent communication skills.
• Ability to work effectively under pressure.

Preferred Skills and Qualifications

• Experience supporting IT infrastructure and IS systems in a manufacturing environment.
• A relevant IT degree.
• Willingness to travel occasionally.

AESC Benefits

• 26 days holiday plus bank holidays
• Holiday purchase/sell scheme
• Enhanced life assurance
• Enhanced pension scheme
• Enhanced maternity/paternity pay
• Dental plan
• Summer and Christmas savings club
• Flexible working (office roles)
• Cycle to work scheme
• Pay-based appraisal
• Employee referral scheme
• Discounted gym membership