Operations Analyst

Adecco; Greater London; Hybrid; GBP 29,000 - 41,000; Full time

Job summary

Adecco is seeking a proactive Supply Chain Process & Operations Analyst for a 6-month contract, Hybrid/Remote in the UK. The role focuses on IT asset workflows, data integrity, and process optimization, with emphasis on automation and AI-driven improvements.

Responsibilities span process mapping, operations ticketing, and data analytics, delivering weekly reports and dashboards for leadership.

Qualifications

• Logistics & Supply Chain background including IT asset management (ITAM).
• Ability to map workflows visually and write SOPs/guidelines from scratch.
• Ability to clean, combine and analyse data to track workflow efficiency.

Responsibilities

• Map operational workflows and draft SOPs and work instructions.
• Identify bottlenecks and apply AI/automation to streamline tasks.
• Gather specs from SMEs and manage documentation reviews.
• Oversee employee IT asset returns and optimize processes.
• Standardize EOL reconciliation and disposal/compliance.
• Manage regional IT supply chain tickets and ad-hoc requests.
• Analyze IT asset data across sources and identify metrics.
• Support audits in warehouse operations and compliance.
• Prepare weekly reports and dashboards for leadership.

Skills

Logistics & Supply Chain

SOP Creation

Data Analytics

Tools

Visio

Google Workspace

MS Office

Ticketing systems

Job description

Job Description: Supply Chain Process & Operations Analyst

Position Type: Contract

Salary: £25.48 per hour

Location: Hybrid / Remote (as per client guidelines)

Duration: 6 months (Potential for extension)

Role Overview

We are seeking a proactive Supply Chain Process & Operations Analyst to join a global technology enterprise’s IT Supply Chain organization. This role operates at the intersection of operations, compliance, data analytics, and process optimization.

The ideal candidate will manage end-to-end IT asset workflows (from procurement through to end-of-life reconciliation), maintain data integrity across systems, and proactively identify opportunities for process improvement, automation, and AI-driven workflow optimization.

Key Responsibilities

1. Process Mapping & Continuous Improvement (50%)

• Process Mapping & SOP Creation: Engage with cross-functional stakeholders to map operational workflows, design flowcharts/diagrams (e.g., Visio), and draft Standard Operating Procedures (SOPs), work instructions, and documentation from scratch.
• Process Automation & AI Integration: Identify manual process bottlenecks and leverage AI tools and automation techniques to streamline repetitive operational tasks ("agentification").
• Documentation Lifecycle: Gather technical specifications and operational requirements from Subject Matter Experts (SMEs); lead review cycles for new and existing documentation.

2. Operations & Ticket Management (30%)

• Device Returns Program: Oversee and enhance employee return processes for unused IT hardware assets.
• End-of-Life (EOL) Reconciliation: Standardize EOL hardware device processing, disposal/resale compliance, and legacy data clean-up.
• Operational Ticketing: Manage day-to-day regional IT supply chain tickets and support cross-functional (XFN) ad-hoc operational requests.

3. Data Analytics & Reporting (20%)

• Data Integration & Metrics: Analyse IT asset datasets across multiple sources, combine data, identify key operational metrics, and interpret trends.
• Audit & Compliance Support: Assist in maintaining compliance standards for enterprise warehouse operations and internal/external audits (e.g., Deloitte, PwC).
• Reporting: Prepare weekly performance reports, metrics dashboards, and graphical summaries for leadership.

Key Performance Metrics

• Months 1–3: Successfully map core end-to-end workflows and pinpoint key operational gaps.
• Months 4–6: Formulate actionable process improvement recommendations and system enhancement proposals.
• Ongoing Execution: Maintain momentum on projects, adopt emerging internal AI tools, and solve non-binary, fast-paced operational challenges.

Candidate Requirements

Must-Have Qualifications & Skills

• Logistics & Supply Chain Background: Practical understanding of warehouse operations, IT asset management (ITAM), and supply chain workflows.
• SOP Creation & Process Design: Proven capability to map workflows visually and write comprehensive SOPs, guidelines, and technical manuals from scratch.
• Data Analytics & Metric Identification: Ability to clean, combine, and statistically analyse data to track workflow efficiency and present findings clearly.

Nice-to-Have Skills

• Experience: Relevant experience in a Business Analyst, Logistics Analyst, or Operations Analyst role within tech or e-commerce environments.
• Tooling: Proficiency with flowcharts/diagramming tools (e.g., Microsoft Visio), cloud productivity suites (Google Workspace / MS Office), and enterprise data/ticketing applications.
• Problem-Solving: Strong aptitude for problem-solving, structured thinking, and working autonomously in ambiguous, dynamic environments.