Operations Analyst

AEGIS Managing Agency Limited; Greater London; Hybrid; GBP 40,000 - 52,000; Full time

Benefits offered by this job

Health benefits

Job summary

AEGIS London is seeking an Operations and Underwriting Support professional to coordinate operational processes, manage service provider queries, and support data quality governance. The role emphasizes collaboration with underwriting teams, outsourced providers, and internal stakeholders in a hybrid London setting.

The candidate should be numerically capable, with strong MS Office skills and a readiness to pursue Chartered Insurance qualifications, delivering improvements and ensuring timely

Qualifications

• Strong computer literacy with ability to work with in-house and MS systems.
• Numerical and analytical ability at A-Level standard or equivalent.
• Willingness to study Chartered Insurance qualifications.
• Excellent organisational and administrative skills with attention to detail.
• Confident communication and stakeholder management abilities.

Responsibilities

• Triaging and coordinating outsource service provider queries on risk capture and signings.
• Support month-end and year-end close activities and underwriting processes.
• Oversee Operations Management inbox and prioritise queries.
• Monitor Data Quality exceptions and route to underwriting for resolution.
• Maintain reporting, track progress and escalate overdue items per governance.
• Analyze operational and data quality trends for improvements and automation.
• Support design, testing, and implementation of process improvements.

Skills

Computer literacy

Microsoft Word

Microsoft Excel

Communication

Stakeholder management

Education

A-Level standard or equivalent

Job description

Time Type and Working Pattern

Time Type: Full time Working Pattern: Hybrid

Purpose of the Role

To provide operational and underwriting support services that enable the efficient delivery of activities across AEGIS London. The role is responsible for coordinating and overseeing key operational processes, managing service provider queries, supporting data quality and governance activities, and ensuring operational issues are resolved in a timely manner. The role also contributes to continuous improvement initiatives by identifying trends, supporting process enhancements and maintaining effective relationships with underwriting teams, outsourced providers and internal stakeholders.

Duties and Accountabilities

• Triaging, coordinating and monitoring the resolution of outsource service provider queries relating to risk capture, aggregate submissions and critical signings, ensuring timely completion and escalation of issues where requiired.
• Support month-end and year-end close activities, assisting with operational reconciliations, reporting requirements and timely completion of underwriting support processes.
• Oversee the Operations Management inbox, ensuring queries are appropriately prioritised, allocated, tracked and resolved.
• Coordinate and monitor aged Data Quality (DQPro) exceptions, ensuring items are routed to the appropriate underwriting teams for investigation and remediation.
• Maintain supporting reporting, track progress and elevate overdue or material exceptions in accordance with the agreed governance process.
• Analyse operational and data quality trends to identify recurring issues, root causes and opportunities for process improvement and automation.
• Proactively support the design, testing and implementation of improvements that reduce manual activity, improve data quality and strengthen operational control effectiveness.

Skills, Knowledge and Experience

• Strong computer literacy, they should have the ability to develop a full understanding and capability of in-house and MS systems including a good working knowledge of Microsoft packages including Word and Excel.
• Be educated to A-Level standard or equivalent with numerical and analytical ability.
• Also prepared to study towards Chartered Insurance qualifications.
• Excellent organisational and administrative skills with attention to detail and ability to look at the wider picture when problem solving.
• Confidence with communication and stakeholder management skills.

AEGIS Values

• Fairness and respect We make decisions considering the best interests of key stakeholders. We are direct and straightforward in our actions, working collaboratively to create a culture of fairness and respect.
• Open and inclusive We act with integrity, valuing diversity of thought and background. We take time to listen to the needs of our customers, stakeholders and colleagues working together to seek and share information.
• Ambitious We have a passion for success, aspiring to be recognised as best in class. We embrace new opportunities, encouraging innovation in pursuit of our goals.
• Striving to be better We strive to improve at all times, challenging complacency, being agile and adapting to change. We always seek to improve our customers’ experience with us.
• Investing in people’s potential We provide an environment where each employee can reach their personal potential. We encourage personal accountability for performance and individual ownership for growth and success.

AEGIS London is an equal opportunities employer and recognises the value of a diverse workforce in facilitating better decision making and business growth. We encourage a variety of differing views, perspectives and insights to create a collaborative working environment. Diversity and Inclusion are fundamental to our business and we encourage applications from all backgrounds recognising the diversity of society and our customers.

It’s important to us that you are able to perform at your best when applying for a role with AEGIS London.

If there are any adjustments we can reasonably make to ensure that the process is accessible for you please telephone us on [phone] or email [e-mail].

As a business, we understand individual circumstances may differ and aim to be adaptable and to support flexible working practices.

Talk to our recruitment team to understand how AEGIS London can help support you in reaching your full potential.

AEGIS London writes a diversified book of business through Syndicate 1225 at Lloyd’s where, year after year, we’re ranked in the top quartile for performance.

In an increasingly complex and volatile world, brokers and clients are looking for risk transfer partners who are accessible, resourceful and there for the long haul.

At AEGIS London, our structure and our mindset mean that our resources are an excellent match for your risks. We’re here to find solutions: Our underwriters are available and empowered to try their very hardest to find a way to say yes.