Operations Analyst

AEGIS London; Greater London; Hybrid; GBP 32,000 - 42,000; Full time

Job summary

AEGIS London is seeking an Operations Analyst to provide operational and underwriting support, coordinating key processes and managing service provider queries in a hybrid London office. The role involves monitoring data quality, supporting month-end close, reporting, and driving process improvements with underwriting teams and outsourced providers.

Strong numerical, analytical skills and MS Excel/Word proficiency are essential; A-Levels or equivalent and Chartered Insurance qualifications are

Qualifications

• Be educated to A-Level standard or equivalent with numerical and analytical ability.
• Strong computer literacy with good working knowledge of MS Word and Excel.
• Excellent organisational skills and stakeholder management abilities.

Responsibilities

• Triaging and coordinating outsource service provider queries related to risk capture and signings.
• Support month-end and year-end close activities and operational reconciliations.
• Oversee the Operations Management inbox and ensure queries are prioritised and resolved.
• Monitor data quality exceptions and coordinate remediation with underwriting teams.
• Analyse operational and data quality trends to identify process improvements and automation.

Skills

Numerical & analytical ability

Stakeholder management

MS Excel & Word proficiency

Adaptability

Education

A-Level or equivalent

Tools

MS Word

MS Excel

Job description

## Operations AnalystApply: Hybrid: London: Full time: Posted Yesterday: JR100176**Time Type:**Full time**Working Pattern:**Hybrid# **Purpose of the Role**To provide operational and underwriting support services that enable the efficient delivery of activities across AEGIS London. The role is responsible for coordinating and overseeing key operational processes, managing service provider queries, supporting data quality and governance activities, and ensuring operational issues are resolved in a timely manner. The role also contributes to continuous improvement initiatives by identifying trends, supporting process enhancements and maintaining effective relationships with underwriting teams, outsourced providers and internal stakeholders.# **Duties and Accountabilities*** Triaging, coordinating and monitoring the resolution of outsource service provider queries relating to risk capture, aggregate submissions and critical signings, ensuring timely completion and escalation of issues where requiired.* Support month-end and year-end close activities, assisting with operational reconciliations, reporting requirements and timely completion of underwriting support processes.* Oversee the Operations Management inbox, ensuring queries are appropriately prioritised, allocated, tracked and resolved.* Coordinate and monitor aged Data Quality (DQPro) exceptions, ensuring items are routed to the appropriate underwriting teams for investigation and remediation. Maintain supporting reporting, track progress and escalate overdue or material exceptions in accordance with the agreed governance process.* Analyse operational and data quality trends to identify recurring issues, root causes and opportunities for process improvement and automation. Proactively support the design, testing and implementation of improvements that reduce manual activity, improve data quality and strengthen operational control effectiveness.# **Skills, Knowledge and Experience**The successful candidate will be/have: * Strong computer literacy, they should have the ability to develop a full understanding and capability of in-house and MS systems including a good working knowledge of Microsoft packages including Word and Excel.* Be educated to A-Level standard or equivalent with numerical and analytical ability. Also prepared to study towards Chartered Insurance qualifications.* Excellent organisational and administrative skills with attention to detail and ability to look at the wider picture when problem solving.* Confidence with communication and stakeholder management skills.# **AEGIS Values**## Fairness and respect## We make decisions considering the best interests of key stakeholders. We are direct and straightforward in our actions, working collaboratively to create a culture of fairness and respect.## Open and inclusiveWe act with integrity, valuing diversity of thought and background. We take time to listen to the needs of our customers, stakeholders and colleagues working together to seek and share information.## AmbitiousWe have a passion for success, aspiring to be recognised as best in class. We embrace new opportunities, encouraging innovation in pursuit of our goals.## Striving to be betterWe strive to improve at all times, challenging complacency, being agile and adapting to change. We always seek to improve our customers’ experience with us.## Investing in people’s potentialWe provide an environment where each employee can reach their personal potential. We encourage personal accountability for performance and individual ownership for growth and success.AEGIS London is an equal opportunities employer and recognises the value of a diverse workforce in facilitating better decision making and business growth. We encourage a variety of differing views, perspectives and insights to create a collaborative working environment. Diversity and Inclusion are fundamental to our business and we encourage applications from all backgrounds recognising the diversity of society and our customers.It’s important to us that you are able to perform at your best when applying for a role with AEGIS London. If there are any adjustments we can reasonably make to ensure that the process is accessible for you please telephone us on **[phone]** or email **[e-mail]**As a business, we understand individual circumstances may differ and aim to be adaptable and to support flexible working practices. Talk to our recruitment team to understand how AEGIS London can help support you in reaching your full potential