Neighbourhood Assistant

Selwood Housing; Trowbridge; On-site; GBP 18,000 - 23,000; Full time

Benefits offered by this job

Flexible working opportunities

Cycle to work scheme

Ongoing training and development

Supportive team environment where your

Job summary

Selwood Housing is seeking a Neighbourhood Assistant to join our Neighbourhoods Team in the Southwest. This field-based role focuses on delivering excellent customer-centred services, building relationships with residents, partners and colleagues, and helping to create safe, thriving communities.

You'll conduct neighbourhood inspections, tenancy visits, support customers and address issues such as anti-social behaviour, while working alongside Neighbourhood Managers to achieve positive outcomes

Qualifications

• GCSEs in English and Maths (Grade 4/C or above) required.
• Experience working within a housing organisation or a similar public sector environment is desirable.
• Good communication skills – written and verbal are essential.
• Strong organisational and administration capabilities are required.
• Commitment to creating an inclusive environment with fairness and respect.

Responsibilities

• Support delivery of excellent services to customers and communities.
• Conduct neighbourhood inspections and tenancy visits.
• Support customers and resolve anti-social behaviour issues.
• Spend time in neighbourhoods to build relationships with customers and partner agencies.

Education

GCSEs in English and Maths (Grade 4/C or above)

Good communication skills – written and verbal

Good organisational and administration skills

Job description

At Selwood Housing, we're passionate about creating neighbourhoods where our customers are proud to live. Every day, our teams work alongside customers, communities and partner organisations to ensure our neighbourhoods are safe, welcoming and thriving places to call home.

We're looking for a Neighbourhood Assistant to join our Neighbourhoods Team. This is an exciting opportunity for someone who enjoys working with people, building positive relationships and making a tangible difference in local communities.

If you're customer-focused, organised and motivated by helping others, we'd love to hear from you.

About the role

As a Neighbourhood Assistant, you'll play a key role in supporting the delivery of excellent services to our customers and communities. Working closely with Neighbourhood Managers, customers, and local partners, you'll help ensure our communities remain well managed, safe and supportive for everyone who lives there.

No two days are the same. From neighbourhood inspections and tenancy visits to supporting customers and resolving anti-social behaviour issues, you'll play an important role in delivering positive outcomes for our communities.

This is a predominantly field-based role, giving you the opportunity to spend time within our neighbourhoods, build relationships with customers and partner agencies, and see first-hand the difference your work makes.

What we’re looking for:

We're looking for someone who shares our values and is passionate about making a positive difference. You'll thrive on building relationships, supporting customers and helping to create neighbourhoods where people feel safe, supported and proud to live.

Customer Driven

You genuinely care about helping people and creating positive experiences. By listening, responding and taking action, you'll help customers feel supported, valued and proud of where they live.

Accountability

You take pride in doing what you say you'll do. You manage a varied workload effectively, follow through on commitments and approach every task with professionalism, fairness and attention to detail.

You're committed to learning, growing and continually improving. You embrace new ideas, build on your experiences and look for ways to make an even greater difference for our customers and communities.

Champion Communication

You know that great communication is at the heart of great communities. You build positive relationships, listen with empathy and work collaboratively with customers, colleagues and partner agencies to achieve positive outcomes.

You’ll bring:

• GCSEs (or equivalent qualifications) in English and Maths at Grade 4/C or above.
• Experience working within a housing organisation or a similar public sector environment.
• Good communication skills – written and verbal.
• Good organisational and administration skills.
• A commitment to creating an inclusive environment where colleagues and customers are treated with fairness, dignity and respect.

For further information on the role, please review the job description attached to the advert.

The successful candidate will be required to complete pre-employment checks including verification of their Right to Work in the UK, a Basic DBS check and a DVLA licence check. A full driving licence and access to a vehicle for business use are essential for this role.

Why join Selwood Housing?

At Selwood Housing, we believe everyone deserves a safe, secure and affordable place to call home. As a not-for-profit housing organisation, we own and manage over 7,000 homes across the Southwest – and we’re growing. With a bold ambition to build 1,700 new affordable homes by 2034, we’re investing in the future of local people and places.

You’ll be joining a close-knit team where people support each other, share knowledge, and take pride in doing things properly.

In return, we offer a range of benefits, including:

• Flexible working opportunities
• Cycle to work scheme
• Ongoing training and development
• A supportive team environment where your contribution really matters.

Our Commitment to Diversity & Inclusion

At Selwood, we strive to respect the diversity of our staff. We care deeply about inclusivity and encourage candidates from all backgrounds, demographics, and identities to apply. We are a Disability Confident employer and will do our very best to provide any adjustments, access, and equipment you feel you may need throughout the interview process, and during your employment with us.

We are keen to build a supportive and rewarding environment, free from discrimination, which works for everyone.