Operations Administrator

CPM UNITED KINGDOM LIMITED; Stokenchurch; Hybrid; GBP 23,000 - 29,000; Full time

Benefits offered by this job

Hybrid working

26 days holiday plus bank holidays

Pension plan

CSR initiatives

Employee Assistance Programme

Digicare+ App

Holiday buy/sell

Wellbeing support

Job summary

CPM UNITED KINGDOM LIMITED is seeking an Operations Administrator to join our Thame office. The role supports the Operations team, ensuring documentation, asset management, and field communications meet high standards while assisting retailers with customer support.

The position requires MS Office proficiency, the ability to multitask under pressure, and effective collaboration with diverse stakeholders. We offer hybrid working, a generous holiday package, a pension plan, CSR activities, and

Qualifications

• Experience supporting an operations team with document handling and reporting.
• Ability to manage multiple tasks and deadlines effectively.
• Strong communication and problem-solving skills for field teams and retailers.
• Proficiency in MS Office (Outlook, Word, Excel, PowerPoint).

Responsibilities

• Produce and dispatch account tool-kits to required standards and timescales.
• Distribute account equipment and manage assets to support service delivery.
• Follow audit/QC processes on contracts and photographs; ensure work is complete.
• Document working processes and contribute to improved procedures.
• Participate in field meetings and represent the operations team as needed.
• Use Salesforce or similar systems to support field activities and reporting.
• Conduct field visits and record learnings for sharing with the team.

Skills

Communication

Multitasking

Time management

Problem solving

Under pressure

MS Office

Tools

MS Office

Job description

We're looking for an Operations Administrator to join our Operations team at our Thame office. The core function of this role is to deliver the operational requirements to ensure the app is full of vibrant content and that our retailers receive the best-in-class customer support.,

• To ensure that account tool-kits (e.g. Field/Supplier documentation) are produced and dispatched to required standards and timescales.
• To ensure that account equipment is distributed, and asset management is completed in support of service delivery.
• Follow an audit/QC process on contracts/photographs and work complete.
• Ensure that working processes are documented.
• Participate in reviewing current working practices and procedures/ systems.
• Represent operational team at Field Meetings as required.
• Use relevant software / systems to maintain effective field support e.g. salesforce.
• Complete field visits and ensure that the learning from these visits are documented and shared as appropriate.
• Ability to work under pressure and with a wide range of people.
• Ability to multi-task and manage your own deadlines, negotiating as appropriate.
• A positive reaction to change - in a fast-moving environment, always with a can-do attitude.
• A confident communicator who problem solves and flags potential issues, asking lots of questions to ensure understanding.
• Experience of MS applications (Outlook, Word, Excel, PowerPoint).
• Salary: Up to £26K DOE
• Hybrid working
• Generous Holiday Package: Recoup with 26 days of holiday plus bank holidays, extending by one day each year of service up to a generous 31 days.
• Work-Life Balance: Take control of your work-life balance with the flexibility to buy and sell holiday days.
• Pension Plan: Secure your future with a generous pension plan.
• Corporate Social Responsibility: Engage in meaningful CSR initiatives with dedicated days for giving back to the community through charitable activities.
• Employee Assist Programme: Comprehensive support for mental health, including up to 8 confidential face-to-face or virtual counselling sessions annually. Prioritise your well-being with professional guidance whenever you need it.
• DIGICARE+ App: Enjoy convenient access to second opinions from doctors, personalised counselling sessions, expert nutritionist advice, and gym membership discounts-all in one place! At CPM, we are proud to foster an inclusive work environment. We believe in a workplace that celebrates the unique perspectives and skills of all individuals believing this makes us stronger and more innovative.