Operations Administrator

BSW Group; Melton; On-site; GBP 24,000 - 32,000; Full time

Job summary

BSW Group is seeking an organised Operations Administrator to support our busy Operations Team across warehouse, stock, customer service and logistics. You will work closely with internal teams and suppliers to keep day-to-day operations running smoothly and resolve stock or delivery issues.

The role requires SAP experience and strong Excel skills, with a proactive, problem-solving mindset and the ability to manage multiple priorities in a fast-paced environment.

Qualifications

• Proficient in SAP and Excel.
• Experience in operational, warehouse or customer service administration.
• Strong administrative skills and attention to detail.

Responsibilities

• Provide administrative and operational support to the Warehouse and Operations Team.
• Act as a key contact for internal teams, customers and suppliers.
• Investigate and resolve stock, delivery and operational issues.
• Liaise with Production, PI and Customer Service teams on stock and customer queries.
• Process PODs, delivery notes, returns and other operational documentation accurately.
• Maintain accurate records, data and reports.
• Support stock movements, transport bookings and route planning.
• Identify issues and contribute to improving operational processes.

Skills

Excel

multitasking

attention to detail

communication

problem solving

initiative

Tools

SAP

Job description

We are looking for an organised, proactive and solutions-focused Operations Administrator to join our busy Operations Team. This varied role provides administrative and operational support across warehouse, stock, customer service and logistics. Working closely with teams across the business, you'll help ensure the smooth and efficient running of day-to-day operations.

• Provide administrative and operational support to the Warehouse and Operations Team.
• Act as a key contact for internal teams, customers and suppliers.
• Investigate and resolve stock, delivery and operational issues.
• Liaise with Production, PI and Customer Service teams on stock and customer queries.
• Process PODs, delivery notes, returns and other operational documentation accurately.
• Maintain accurate records, data and reports.
• Support stock movements, transport bookings and route planning.
• Identify issues and contribute to improving operational processes.

The ideal candidate will be someone who uses their initiative, thinks on their feet and takes ownership of problems. You'll be comfortable working in a fast-paced environment where priorities can change quickly and will have the confidence to investigate issues and find practical solutions. We’re looking for someone who is organised, proactive and enjoys solving problems.

Requirements

• SAP experience - essential.
• Intermediate Excel skills - essential.
• Previous experience in operational, warehouse or customer service administration.
• Strong administrative skills and attention to detail.
• Ability to manage multiple priorities in a fast-paced environment.
• Strong problem-solving and communication skills.
• A positive, can-do attitude with the ability to use initiative and take ownership.

What we're looking for

• Thinks on their feet and uses good common sense.
• Takes ownership and looks for solutions rather than simply passing problems on.
• Is proactive, reliable and able to work independently.
• Can assess situations quickly and make sensible decisions within their level of responsibility.
• Is organised and able to prioritise effectively.
• Has a positive, can-do attitude.
• Is approachable and confident when dealing with colleagues, customers and suppliers.
• Enjoys working as part of a busy operational team.

If you're organised, proactive and enjoy finding solutions in a fast-paced environment, we'd love to hear from you.

About BSW Group

BSW Group is the largest timber and forestry business in the UK, with operating divisions spanning the whole supply chain, from tree nurseries and woodland management to sawmilling and pallets. We market 35 million saplings annually through the country's leading commercial tree nursery, have planted a billion trees through Tilhill Forestry, supply sustainable timber products to an array of industries as BSW Timber, and manufacture millions of pallets a year as Scott Pallets. We work to keep industry moving and aim to be the most technically advanced timber business in the country. BSW operates as a collection of experts - an interconnected circle, where everyone and everything works together, allowing the business to constantly innovate as our people thrive. With an ethos to use everything and waste nothing, we leverage technology and cutting-edge practices to supply the diverse demands of the UK, helping to build sustainable worlds.