Operations Administrator

MFK Recruitment; Manchester, Salford; On-site; GBP 25,000 - 28,000; Full time

Benefits offered by this job

Hybrid working

NHS-matched pension

Job summary

MFK Recruitment is seeking an Operations Administrator in Manchester. The role involves administrative and operational support, with a focus on coordinating sample distributions to laboratories and managing customer interactions.

The position offers hybrid working: four days in the Manchester office and one day from home. Ideal candidates will have administration, operations or logistics experience, strong organisational skills, and proficiency in Microsoft Office.

Qualifications

• Experience in administration, operations or logistics.
• Strong organisational and time-management skills.
• Excellent attention to detail and accuracy.
• Confident written and verbal communication skills.
• Good customer service skills.
• Proficient in Microsoft Office.
• Ability to manage multiple tasks simultaneously.

Responsibilities

• Support planning and coordination of sample distributions to laboratories worldwide.
• Organise shipping, packing and courier arrangements.
• Communicate with customers, suppliers and external stakeholders.
• Monitor customer support tickets and respond to queries.
• Maintain customer accounts, registrations and participation records.
• Raise purchase orders and liaise with suppliers as required.
• Assist with stock control and general office operations.
• Support document control, audits and quality management activities.

Skills

Administration experience

Logistics experience

Microsoft Office

Customer service

Organisational skills

Time management

Data accuracy

Tools

Microsoft Office

Job description

Operations Administrator

Manchester 25,000 - 28,000 Hybrid working: 4 days office, 1 day from home

MFK Recruitment is delighted to be recruiting an Operations Administrator for a highly respected organisation based in Manchester.

We have recruited 7 people into the organisation over the past three and a half years, and all seven are still there. That speaks volumes about the culture, leadership, stability and quality of the working environment.

This is a great opportunity for someone with administration, operations or logistics experience who wants to join a supportive and well-established organisation where their work genuinely has an impact.

The Role

As Operations Administrator, you will provide administrative and operational support across a wide range of activities.

A key part of the role will involve supporting the planning and delivery of sample distributions to laboratories internationally, so previous logistics, shipping or distribution experience would be particularly useful.

You will also support customers, manage administrative systems, coordinate meetings and events, maintain accurate records and assist with quality management activities.

There will be a one-month handover period with the current postholder to help you settle into the role.

Key Responsibilities

• Support the planning and coordination of sample distributions to laboratories worldwide
• Organise shipping, packing and courier arrangements
• Communicate with customers, suppliers, agents and other external stakeholders
• Monitor customer support tickets and respond to or delegate queries appropriately
• Maintain customer accounts, registrations and participation records
• Liaise with suppliers and raise purchase orders where required
• Support stock control and general office operations
• Assist with sample packing and data loading
• Support document control, audits and non-conformance activities within the Quality Management System
• Take accurate meeting minutes when required
• Help improve administrative processes and systems
• Manage your own workload and priorities while working closely with the Operations Manager

About You

We are looking for someone organised, reliable and comfortable managing several different tasks at the same time.

You should have:

• Previous administration, operations or logistics experience
• Strong organisational and time-management skills
• Excellent attention to detail
• Confident written and verbal communication skills
• Good customer service skills
• Strong computer literacy, including Microsoft Office
• The ability to maintain accurate records and work with data
• A proactive approach to solving problems and improving processes
• The confidence to communicate with customers, suppliers and colleagues at all levels

Experience involving logistics, shipping, couriers, distributions or stock control would be particularly advantageous.

Experience within healthcare, laboratories, life sciences, quality management or another regulated environment would be beneficial but is not essential.

Why Join?

• Salary of 25,000 - 28,000
• Excellent benefits package, including a generous NHS-matched pension scheme
• Hybrid working with 4 days in the Manchester office and 1 day from home each week
• One-month handover with the current postholder
• Excellent staff retention and a stable working environment
• Supportive and collaborative team culture
• Varied role combining administration, operations, logistics and customer support