Operations Administrator

BBC Studios; Greater London; On-site; GBP 25,000 - 30,000; Full time

Job summary

BBC Studios is seeking an Operations Administrator to join the Digital Operations team in London. You will provide essential administrative, reporting and operational support to keep the Business Services division running smoothly.

Based in London – Television Centre, the role involves managing requests, maintaining documentation, coordinating processes and supporting colleagues across technology, finance and people services.

Qualifications

• Experience in administrative, operational or business support roles within a fast-paced environment.
• Strong organisational skills with ability to manage multiple priorities.
• Proactive, self-motivated with problem-solving mindset.
• Excellent written and verbal communication, cross-team collaboration.
• Confident in using digital systems and Microsoft Office applications.

Responsibilities

• Provide efficient administrative support to the Business Services team, ensuring requests, queries and tasks are managed in line with agreed processes and service levels.
• Manage shared inboxes and coordinate operational requests, raising and tracking tickets across technology, finance, infrastructure and people services.
• Maintain accurate documentation, trackers and SharePoint resources, ensuring operational records remain up to date and accessible.
• Support reporting activities by gathering, maintaining and distributing operational data and reports.
• Collaborate with colleagues across Operations to support onboarding, offboarding, project activity and business continuity during peak periods or team absences.

Skills

Administrative experience

Operational support

Organizational skills

Communication skills

Microsoft Office

Tools

SharePoint

Job description

Job Details

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JOB BAND: A

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CONTRACT TYPE: 6 Month Fixed-term Contract, Full-time

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DEPARTMENT: BBC Studios Brands

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LOCATION: London – Television Centre

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PROPOSED SALARY RANGE: £24,650 plus £5,441 London Weighting depending on relevant skills, knowledge and experience. The expected salary range for this role reflects internal benchmarking and external market insights.

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We are BBC Studios

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A globally renowned media company borne of the BBC. We make and distribute the world’s most sought-after TV, audio and digital content.

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Our ambition is to be the home of the most powerful, entertaining, and inspiring stories for people all around the world.

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Purpose of the Role

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Join the Digital Operations team as an Operations Administrator, providing essential administrative, reporting and operational support that helps keep the division running smoothly. Working within the Business Services team, you’ll play a key role in managing requests, maintaining documentation, coordinating operational processes and supporting colleagues across technology, finance and people services, ensuring efficient service delivery and positive user experiences.

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Why join the team

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This is a fantastic opportunity to develop a broad understanding of how a large digital operation functions while working alongside a collaborative and supportive team. You’ll gain exposure to a wide range of business areas, from operational processes and reporting to finance and technology support, building valuable experience and developing skills that can support your long-term career growth within the BBC.

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Your Key Responsibilities And Impact

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• Provide efficient administrative support to the Business Services team, ensuring requests, queries and tasks are managed in line with agreed processes and service levels.
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• Manage shared inboxes and coordinate operational requests, raising and tracking tickets across technology, finance, infrastructure and people services.
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• Maintain accurate documentation, trackers and SharePoint resources, ensuring operational records remain up to date and accessible.
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• Support reporting activities by gathering, maintaining and distributing operational data and reports, contributing to informed decision-making and compliance requirements.
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• Collaborate with colleagues across Operations to support onboarding, offboarding, project activity and business continuity during peak periods or team absences.
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Essential Criteria

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• Experience working in an administrative, operational or business support role within a fast-paced environment.
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• Strong organisational skills with the ability to manage multiple priorities and follow tasks through to completion.
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• A proactive and self-motivated approach, with the confidence to investigate issues, identify solutions and seek support when required.
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• Excellent communication skills, both written and verbal, with the ability to build effective working relationships across teams.
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• Strong attention to detail and confidence using digital systems, databases and Microsoft Office applications.
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Desired But Not Required

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• Experience working with ticketing, workflow or service management systems.
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• Experience producing reports, maintaining data records or supporting audits.
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• Experience supporting technology, systems administration or user access processes.
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• Knowledge of the media, broadcasting or digital sector.
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• A qualification in business administration or a related discipline.
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Disclaimer

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This job description is a written statement of the essential characteristics of the job, with its principal accountabilities, incorporating a note of the skills, knowledge and experience required for a satisfactory level of performance. This is not intended to be a complete, detailed account of all aspects of the duties involved.

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Please note: If you were to be offered this role, the BBC will conduct Employment screening checks which include Reference checks; Eligibility to work checks; and if applicable to the role, Safeguarding and Adverse media/Social media checks. Any offer made is conditional on these checks being satisfactory.

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Before your start date, you may need to disclose any unspent convictions or police charges, in line with our Recruitment policy. This allows us to discuss any support you may need and assess any risks. Failure to disclose may result in the withdrawal of your offer.

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Redeployment

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The BBC is committed to redeploying employees seeking suitable alternative employment within the BBC and they will be given priority consideration ahead of other applicants. Priority consideration means for those employees seeking redeployment their application will be considered alongside anyone else at risk of redundancy, prior to any individuals being considered who are not at risk of redundancy.