Operations Administrator

Live Nation; Greater London; On-site; GBP 28,000 - 42,000; Full time

Benefits offered by this job

Health benefits

401(k) with company match

Paid time off including holidays and生日

Concert tickets

Tuition reimbursement

Volunteer time off

Job summary

Live Nation is seeking an Operations Administrator to support the Events team in planning and delivering festivals, concerts and tours. The role covers administrative and logistical tasks including procurement, accreditation, accommodation and event documentation, collaborating with Finance, Ticketing and Marketing.

You will manage supplier contracts, bookings, and staff handbooks, while coordinating with site teams and volunteers. On-site duties, evenings and weekends are expected as needed.

Qualifications

• Experience in event administration, coordination or procurement is advantageous.
• Excellent organisational, administrative and communication skills.
• Ability to manage multiple deadlines in a fast-paced live events environment.
• Excellent IT skills including Microsoft Office, Excel and Adobe.
• Flexibility to work evenings and weekends as required.

Responsibilities

• Support Event Managers in planning and delivery of festivals, concerts and tours.
• Handle procurement documentation and supplier contracting decisions.
• Liaise with site management teams and coordinate accommodation bookings.
• Run end-to-end staff and customer accreditation.
• Reconcile expenses using Concur and Pleo.
• Maintain documentation and filing; manage diaries and event calls.
• Provide show information and staff handbooks to Live Nation teams.
• Coordinate promoter reps and freelancers across events.
• Be on-site for events including evenings and weekends.
• Support the Sustainability Team with data tasks.

Skills

Organisational skills

Administrative skills

Communication skills

Attention to detail

Time management

Tools

Zendesk

Monday.com

Jotform

Pleo

Concur

Microsoft Office

Excel

Adobe

Job description

• Reports to: Senior Event Manager
• The Operations Administrator will be a key member of the Operations team, supporting the Event Managers in the planning and delivery of festivals, concerts and tours
• The role covers the administrative and logistical side of events, including procurement, accreditation, accommodation, bookings and event documentation, while working closely with the Finance, Ticketing, Marketing and Production and Artist Liaison teams
• Work closely with the Event Manager to deliver events and festivals, collaborating with the Ticketing, Marketing, Finance and Promoter teams
• Manage procurement documentation, including quote trackers (Jotform, Monday.com) and comparisons, to support informed procurement decisions
• Manage the supplier contracting process
• Liaise regularly with site management teams to understand all aspects of each event
• Book and negotiate hotels and accommodation throughout the year
• Run end-to-end staff and customer accreditation
• Manage the accommodation and catering budgets, reporting costs accurately to the Event Manager and Finance
• Reconcile expenses on Concur and Pleo
• Keep all documentation organised and filed correctly
• Manage diaries and fortnightly event calls, taking notes and tracking actions
• Provide Cuffe & Taylor and wider teams with all show information, including staff handbooks
• Book and manage promoter reps and freelancers across festivals and theatre tours
• The main contact for charity partners and volunteers before and during shows
• Manage the resident information process, drafting letters and coordinating distribution and working on site with the resident liaison team
• Respond to customer emails in Zendesk and produce event FAQs and customer information
• Organisation of the warehouse and delivery of items to site such as office equipment and artist liaison items
• Management of the promoter office on site
• Support the Live Nation Sustainability Team with tasks and data
• Work on site at events and festivals, including evenings and weekends
• Undertake ad hoc tasks as required

Benefits

• HEALTH: Medical, Dental and Vision benefits for you and your family, including Flexible Spending Accounts (FSA) and Health Savings Accounts (HSAs)
• WEALTH: 401(k) program with company match, Stock Program Reimbursement
• YOURSELF: Paid time off policy including holidays, sick time, and day off for your birthday, free concert tickets
• FAMILY: New parent programs & support including caregiver leave and baby bonus, infertility support
• CAREER: Tuition reimbursement, student loan repayment internal growth and development programs & trainings
• OTHERS: Volunteer time off, crowdfunding network

Experience in event administration, coordination or procurement would be advantageous, particularly within live music, festivals or touringWe are looking for someone with excellent organisational, administrative and communication skills and a keen eye for detail, who can manage multiple deadlines in a fast-paced live events environmentExcellent IT skills including Microsoft Office, Excel and AdobeExcellent communication skillsAbility to work efficiently under pressure and tight deadlinesExcellent attention to detailExcellent formatting skillsPrevious event experienceExcellent organisational and administrative skillsExtremely well organised and self-motivatedMaturity and level-headednessProactive approach to problem solvingFlexibilityHigh level of integrity and discretionExperience in procurementExperience with Monday.com, Jotform or PleoExperience on ZendeskKnowledge of live music industry