Operations & Admin Team Lead (Associate)

European Bank for Reconstruction and Development; Greater London; Hybrid; GBP 60,000 - 90,000; Full time

Benefits offered by this job

Hybrid workplace

Competitive benefits

Job summary

The Associate Team Lead in OSM at the European Bank for Reconstruction and Development oversees a small team to ensure smooth OSM administration and front office management, including joiners/leavers, record keeping, and couriering. This role also manages workload, training, and budget while coordinating change activity and providing high-quality support to the MD and wider department.

Responsibilities include staff management, budget oversight, and delivering accurate, timely administrative

Qualifications

• Excellent organisational and supervisory abilities.
• Experience managing an administration/delivery team.
• Strong time management and prioritisation.
• Ability to handle changing priorities calmly.
• Proven track record in process improvement.

Responsibilities

• Lead and develop the OSM administrative team; allocate workload.
• Ensure timely service delivery with accurate, responsive support.
• Oversee budget and budget officer duties during absences.
• Coordinate change activity and department communications.
• Prepare documentation and reports; onboard and offboard staff.

Skills

Organisational skills

Supervisory skills

Communication skills

Interpersonal skills

Budget management

Process improvement

Multi-cultural collaboration

English proficiency

Tableau knowledge

Office 365 / MS Office

SAP knowledge

Education

Administration management qualification (desirable)

Tools

Tableau

Office 365

SAP

Microsoft Outlook/Word/Excel/PowerPoint

Job description

The Associate Team Lead in OSM at the European Bank for Reconstruction and Development oversees a small team to ensure smooth OSM administration and front office management, including joiners/leavers, record keeping, and couriering. This role also manages workload, training, and budget while coordinating change activity and providing high-quality support to the MD and wider department.

Responsibilities include staff management, budget oversight, and delivering accurate, timely administrative