Operations & Admin Officer - SEND Services

HACKNEY COUNCIL; Greater London; On-site; GBP 28,000 - 36,000; Full time

Job summary

The Experts at Hand Business Support Officer will provide essential operational and administrative support to Hackney's Locality Inclusion Teams within the Integrated SEND Service. You will be the first point of contact for schools, settings and wider partners, managing shared inboxes with professional customer service.

You will maintain accurate databases, update tracking systems, coordinate multi-disciplinary panel meetings, clerking, and collate service data to support monitoring and

Qualifications

• Experience coordinating administrative tasks within a multi-disciplinary team.
• Ability to clerks and collate service data for monitoring and statutory returns.
• Strong customer service and professional communication.
• Experience managing shared inboxes and handling enquiries.

Responsibilities

• Maintain accurate databases and update tracking systems.
• Coordinate multi-disciplinary panel meetings.
• Clerking and contributing to statutory returns.
• Provide frontline contact for schools, settings and partners.

Skills

Customer service

Data entry

Record keeping

Communication

Administrative support

Tools

Database systems

Tracking systems

Microsoft Office

Job description

The Experts at Hand Business Support Officer will provide essential operational and administrative support to Hackney's Locality Inclusion Teams within the Integrated SEND Service. You will be the first point of contact for schools, settings and wider partners, managing shared inboxes with professional customer service.

You will maintain accurate databases, update tracking systems, coordinate multi-disciplinary panel meetings, clerking, and collate service data to support monitoring and