SEND Outreach Admin Lead – Transforming Services

Brent Council; Wembley; On-site; GBP 35,000 - 37,000; Full time

Benefits offered by this job

Up to 33 days annual leave

LGPS pension

Hybrid and flexible working options

Family-friendly policies

Health and wellbeing support

Education sessions and season ticket/3

Cycle to Work scheme

Learning & development opportunities

Brent Rewards discounts

Job summary

Brent Council is seeking an organised Administrator to support the Experts at Hand service within the SEND Outreach team. You will ensure smooth day‑to‑day operations for a busy multi‑agency cluster, acting as the main contact point and coordinating meetings, information and reporting.

You will handle data, maintain records and support financial processes, while liaising with professionals and stakeholders to drive high-quality service delivery.

Qualifications

• Experience providing business or administrative support in a busy environment.
• Strong IT skills including Microsoft Office applications and databases.
• Ability to maintain accurate records and handle sensitive information appropriately.
• Experience supporting meetings, including arranging logistics and taking minutes.

Responsibilities

• Acting as the first point of contact via phone, email and post.
• Providing administrative support, including scheduling meetings and preparing papers.
• Raising purchase orders, processing payments and maintaining records.
• Maintaining databases, spreadsheets and records with accuracy and confidentiality.
• Monitoring shared inboxes and responding to queries within timescales.
• Liaising with internal teams and external providers as the key service link.
• Producing reports and supporting data collection including statutory returns.
• Identifying and escalating issues to improve administrative processes.

Skills

Organised

Customer focus

Team player

Communication

Time management

Tools

MS Office

Databases

Job description

Brent Council is seeking an organised Administrator to support the Experts at Hand service within the SEND Outreach team. You will ensure smooth day‑to‑day operations for a busy multi‑agency cluster, acting as the main contact point and coordinating meetings, information and reporting.

You will handle data, maintain records and support financial processes, while liaising with professionals and stakeholders to drive high-quality service delivery.