Operational Transformation Programme Manager

JR United Kingdom; London; On-site; GBP 60,000 - 100,000; Full time

Job summary

An established industry player is seeking a highly experienced Operational Transformation Programme Manager to spearhead a large-scale digital transformation initiative. This role involves leading a cross-functional team to enhance efficiency and customer experience through innovative digital tools. You will oversee the initial concept and design phase, aligning programme goals with strategic objectives and ensuring stakeholder engagement. If you possess strong leadership and analytical skills, and have a proven track record in operational transformation, this is a compelling opportunity to drive significant change in a dynamic global environment.

Qualifications

• Proven experience in delivering large-scale operational transformation programmes.
• Strong understanding of change management principles and practices.

Responsibilities

• Lead and manage a cross-functional programme team focused on operational transformation.
• Develop and maintain the programme plan, timelines, and budget.

Skills

Operational Transformation

Change Management

Lean Methodology

Six Sigma

Leadership Skills

Stakeholder Management

Analytical Skills

Problem-Solving Skills

Project Management Certification

Education

Bachelor's Degree in Business

Master's Degree in Operations Management

Job description

Our leading international client is seeking a highly experienced strategic Operational Transformation Programme Manager to lead a large-scale digitally enabled operational transformation across their global organization. The focus of the programme is on improving efficiency, enhancing customer experience through digital tools, and optimizing service delivery and field technician productivity. The role initially involves overseeing the Phase 0 concept and design, with the goal of delivering a business case and delivery plan. Successful completion may lead to a programme execution role.

Key Responsibilities

1. Lead and manage a cross-functional programme team focused on operational transformation.
2. Provide digitally enabled operational transformational leadership and expertise during the concept and design phase.
3. Develop and maintain the programme plan, timelines, and budget.
4. Align programme goals with strategic business objectives and operational targets.
5. Collaborate with stakeholders at all levels to ensure buy-in and successful change adoption.
6. Track programme progress, mitigate risks, and manage interdependencies.
7. Create clear reporting for executive leadership on progress, risks, and outcomes.
8. Manage third-party vendors, consultants, and partners involved in the transformation.
9. Promote a culture of continuous improvement and operational excellence.

Key Skills and Qualifications

1. Proven experience in delivering large-scale operational transformation programmes in complex, global organizations.
2. Strong understanding of change management principles and practices.
3. Experience with process improvement methodologies such as Lean and Six Sigma.
4. Excellent leadership, stakeholder management, and communication skills.
5. Strong analytical and problem-solving skills.
6. Project/programme management certification (e.g., MSP, PMP, PRINCE2) preferred.

Preferred Qualifications

1. Bachelor's or Master's degree in Business, Operations Management, or a related field.
2. Familiarity with digital transformation, automation, or ERP projects.

If you are interested and available to learn more, please contact Nitin at [emailprotected] or call [phone].