Operational Training Manager – Warehouse & Fulfilment

JD.COM; Milton Keynes; On-site; GBP 42,000 - 54,000; Full time

Job summary

JD.COM is seeking a Training PMO to partner with warehouse leaders across Europe to identify capability gaps and implement training plans that improve operational performance.

You will coordinate onboarding, frontline management training and collect data on attendance, completion and certification, turning insights into scalable resources and SOP-aligned courses. Travel to sites in Europe may be required.

Qualifications

• Experience in Training, L&D, Training Operations, HRBP or Project Management.
• Experience in logistics, warehousing, fulfilment, manufacturing or frontline operations is preferred.
• Fluent English; Chinese or another European language is an advantage.
• Willingness to visit and support operational sites when required.

Responsibilities

• Partner with warehouse leaders to identify capability gaps and develop training plans.
• Coordinate onboarding, operational skills and frontline management training.
• Collect and analyse training data, including attendance, completion, assessments, certification and employee performance.
• Consolidate European business-line SOPs and turn operational knowledge into courses, toolkits and job aids.
• Coordinate internal trainers and subject-matter experts, including Train-the-Trainer programmes.
• Manage training calendars, milestones, deliverables and follow-up actions as a Training PMO.
• Support high-potential employees and the frontline management talent pipeline.
• Standardise and share training resources and best practices across European markets.

Skills

Stakeholder management

Project coordination

Data analysis

Excel

PowerPoint

Tools

LMS

Dashboard software

Job description

• Partner with warehouse leaders to identify capability gaps and develop training plans.
• Coordinate onboarding, operational skills and frontline management training.
• Collect and analyse training data, including attendance, completion, assessments, certification and employee performance.
• Consolidate European business-line SOPs and turn operational knowledge into courses, toolkits and job aids.
• Coordinate internal trainers and subject-matter experts, including Train-the-Trainer programmes.
• Manage training calendars, milestones, deliverables and follow-up actions as a Training PMO.
• Support high-potential employees and the frontline management talent pipeline.
• Standardise and share training resources and best practices across European markets.

What We’re Looking For

• Experience in Training, L&D, Training Operations, HRBP or Project Management.
• Experience in logistics, warehousing, fulfilment, manufacturing or frontline operations is preferred.
• Understanding of inbound, storage, picking, packing and outbound processes is a strong advantage.
• Strong skills in stakeholder management, project coordination and data analysis.
• Proficiency in Excel and PowerPoint; LMS or dashboard experience is a plus.
• Fluent English; Chinese or another European language is an advantage.
• Willingness to visit and support operational sites when required.