Operational Technology Support Administrator

Electricity North West; Preston; On-site; GBP 26,000 - 32,000; Full time

Job summary

A leading utility company seeks an Operational Technology Support Administrator to join their Network and Telecommunications team. The role involves providing administrative support to engineers and technicians, participating in projects, and ensuring efficient communication and data management. This position is ideal for someone with strong administrative experience and a keen attention to detail, with the opportunity for professional growth within a committed team.

Benefits

Annual bonus scheme

25 days annual leave

Private Healthcare

Employee rewards portal

Contributory pension scheme

Employee assistance programme

Opportunity for professional development

Qualifications

• Experience of handling administrative tasks and managing queries.
• Proficient with Microsoft Office tools like Outlook, Word, and Excel.
• Knowledge of SAP and CAD desirable.

Responsibilities

• Manage team mailbox and resolve queries.
• Support with financial and project administrative tasks.
• Collate data for reporting and statistics.

Skills

Attention to detail

Communication skills

Education

Administration experience

Tools

Microsoft Office

SAP

CAD

Job description

Operational Technology Support Administrator

Join to apply for the Operational Technology Support Administrator role at Electricity North West

Operational Technology Support Administrator

2 weeks ago Be among the first 25 applicants

Join to apply for the Operational Technology Support Administrator role at Electricity North West

We’re champions of the North West and we’re proud that it’s our electricity network that connects communities and helps keep the electricity flowing every minute of every day, from when you wake up to when you fall asleep and all the hours in between.

A key part of the UK’s journey to net zero carbon is the revolution of our electricity industry to enable clean, green economic growth. As the North West’s electricity network operator, it’s our responsibility to lead the way, help the region decarbonise and pave the way for the growth of renewable energy and a sustainable energy future for all.

We’re proud that in December 2024 we were named Utility of the Year by Utility Week magazine who said we punched above our weight and used innovation to solve some of the industry’s most difficult challenges. Come and be part of our team and make a difference.

Together we have the energy to transform our communities. We are switched on. We are adaptable. We take pride.

Our Network and Telecommunications team has a fantastic opportunity for a Support Administrator to join them.

Appointment to this role will be as a 12 month fixed term contract.

The role can be based from either Preston or Salford, your working week will be split across the two locations.

Our Role

This role provides support to a team of engineers and technicians to ensure that challenging service levels are met. This is in projects, maintenance and fault repair of the telecommunication networks.

As the Support Administrator you will provide a full administrative support service which includes:

• Managing the team mailbox, resolving queries, requests and issues;
• Managing the purchasing processes that support activities in both projects and operations;
• Collating data for field team packs of work;
• Supporting the team with financial administrative tasks including project forecast data inputting and checking;
• Supporting the team with project administrative tasks including noting actions and chasing action resolution with various stakeholders;
• Inputting, collating and checking of data to enable reporting and statistics creation;
• Managing Telemetry and Telecoms standby rota updates.
  
  

What We’re Looking For

• Administration experience;
• Experience of Microsoft Office tools including Outlook, Word, Excel, and Access;
• Knowledge of SAP and CAD (desirable);
• Knowledge of Sunrise and NMS (DMD) – Fault recording and asset record updates (desirable);
• The ability to prioritise your own workload and work to deadlines;
• Excellent attention to detail;
• Strong communication skills both verbal and written;
• The ability to engage at all levels within the organisation.
  
  

Interviews will be held w/c 07 July 2025.

What We’re Offering

As a vital team member and in return for your expertise, inclusive approach and commitment, we'll provide a favourable salary and the chance to join a passionate and welcoming team. We are committed to ensuring our people are supported and are proud of our reward and benefits offer, which includes:

• An annual bonus scheme
• 25 days annual leave increasing with length of service
• Private Healthcare
• An employee rewards portal offering discounts on several well-known brands
• A market-leading contributory pension scheme
• Employee assistance programme
• Opportunity for professional development through our L&D function.
  
  

Our people are important to us and we’re passionate about creating a great place to work where we can all be ourselves, reach our full potential and build long lasting careers. We’re striving to increase diversity of thought and talent in our people and to recruit highly skilled workforce that’s representative of the communities we serve. For us, embracing our differences is what makes us stronger.

Should you require any additional support with your application, or any adjustments please contact our Recruitment team at [e-mail] or on 0845 366 0092 (option 2)

Any offer made will remain conditional until pre-employment checks are complete to a level deemed satisfactory by Electricity North West. Due to the of this role, the following pre-employment checks will be required; references from previous employers, a Disclosure and Barring Service (DBS) check and a Drug & Alcohol test.

We reserve the right to close this vacancy early.

We don't accept speculative CVs from agencies. Any received we will assert ownership of the candidate and no fee will be payable.

Seniority level

• Seniority level

  Entry level

Employment type

• Employment type

  Temporary

Job function

• Job function

  Information Technology

• Industries

  Utilities

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