Commercial Support Administrator

Dawsongroup Environmental Municipal Civil; Brighouse; On-site; GBP 24,000 - 32,000; Full time

Job summary

A leading provider in asset rental is looking for a Commercial Support Administrator in Brighouse. This role involves providing administrative support to ensure smooth operations and high levels of customer satisfaction. The position offers opportunities for personal development, as well as initiatives like paid time off for volunteering and health assessments.

Benefits

Continued personal development opportunities

Paid time off for community volunteering

Cycle to work scheme

Refer a friend scheme

Annual health assessments

Qualifications

• Experience in providing administrative support in a fast-paced environment.
• Strong customer service skills and ability to handle queries professionally.
• Proficiency in processing financial documentation and reports.

Responsibilities

• Processing recharges and warranty claims accurately and efficiently.
• Coordinating with finance and addressing customer queries.
• Reviewing customer downtime claims and generating reports.

Job description

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Commercial Support Administrator, Brighouse

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Client:

Location:

Brighouse, United Kingdom

Job Category:

Other

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EU work permit required:

Yes

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Job Reference:

c112fc6d8fe6

Job Views:

51

Posted:

22.06.2025

Expiry Date:

06.08.2025

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Job Description:

Dawsongroup | emc is a part of the Dawsongroup, is the UK’s leading supplier of self-drive Municipal, industrial and specialist vehicles for contract hire. Due to continued growth, we now have an exciting opportunity for an experienced Commercial Support Administrator to join the team in Brighouse. The Commercial Support Administrator will play a crucial role within our fast-paced asset rental business by providing essential administrative support to the commercial and operations team.

The successful Commercial Support Administrator will contribute to the smooth functioning of our operations and help maintain high levels of customer satisfaction.

As the Commercial Support Administrator, you will be the first point of contact for customer queries regarding recharges and warranty claims and you will be responsible for:

• Accurately processing recharges for rented assets and promptly sending them to customers
• Ensuring that all recharges are correctly calculated, reflecting usage, damages and any additional costs
• Collaborating with the finance team to ensure timely and accurate invoicing
• Providing prompt and professional responses to customer queries, offering assistance and resolving issues effectively
• Processing warranty claims to manufacturers, following established procedures
• Coordinating with manufacturers to ensure accurate documentation and timely resolution of claims
• Addressing queries regarding warranty claims
• Reviewing customer downtime claims, ensuring adherence to established policies and procedures
• Analysing relevant documentation, such as rental agreements and maintenance records, to validate downtime claims
• Generating reports
• Providing general administrative support to the wider team, including data entry, record keeping, filing and reception duties

What we offer in return:

• A focus on continued personal development and internal promotion pathways.
• Paid time off work for volunteering in the community
• Cycle to work Scheme.
• Refer a Friend Scheme.
• Access to our Employee Annual Health Assessments and Flu jab, which helps promote and support a healthy lifestyle.