Operational Support Technology Analyst (Junior)

Loomis; United Kingdom; On-site; GBP 18,000 - 30,000; Full time

Benefits offered by this job

33 days holiday

Life Assurance

Employee Assistance Programme

Cycle to Work

Progression opportunities

MyRewards discounts

Job summary

Loomis UK is seeking an Operational Support Technology Analyst (Junior) to provide first- and second-line IT support across the Loomis UK Network – branches, service centres, vehicles and offices. You’ll install, configure and maintain equipment, and troubleshoot hardware, software, connectivity and mobile devices across multiple sites.

Travel across the UK is required; a full UK driving licence is essential.

Qualifications

• Experience in IT support and technical support to field engineering.
• Strong communication and problem-solving skills.
• Experience with Microsoft 365, Windows and end-user devices.
• Willingness to travel across the UK; full UK driving licence.

Responsibilities

• Provide first- and second-line IT support across the Loomis UK Network.
• Install, configure and maintain equipment across multiple sites.
• Troubleshoot hardware, software, connectivity and mobile device issues.
• Support technology rollouts, upgrades and improvement projects.

Skills

IT support

Microsoft 365

Windows devices

Networking basics

Travel readiness

Driving licence

Tools

Microsoft Intune

Job description

At Loomis, technology keeps our operations moving. We're looking for an Operational Support Technology Analyst (Junior) to support the systems, devices and operational technology used across our branches, service centres, vehicles and offices throughout the UK.

Pay: Up to £30,000 per annum

Hours: 40 hours per week

This is a hands-on role ideal for someone who enjoys solving technical problems, supporting users, visiting sites and working with a diverse range of technologies in a fast-paced operational environment.

Who are we?

Loomis UK has a strong national presence and is part of the Loomis Group – a worldwide leader in the security sector. We provide secure, end-to-end solutions for the distribution, handling, and storage of cash and valuables for banks, retailers, and other businesses. From intelligent safes and cash-in-transit services to cash processing and ATM replenishment, we play a vital role in supporting the everyday flow of money in society.

The role

As an Operational Support Technology Analyst (Junior) you will provide first- and second-line IT support across the Loomis UK Network. Tasks will include supporting operational technologies, workplace devices and mobile device issues, as well as trouble shooting hardware, software, connectivity and mobile device issues. Working closely with operational teams and the Global helpdesk you will assist in installing, configuring and maintaining equipment across multiple sites and in the event of issues occurring you will investigate and work with suppliers to resolve these as swiftly as possible to reduce operational downtime. Supporting technology rollouts, upgrades and improvement projects will also form part of this role.

About you

This role calls for an individual experienced in IT support, technical support to field engineering.

Strong communication skills are essential, as you’ll need to provide support to colleagues on all levels. A proactive mindset and problem-solving approach will help you navigate challenges and contribute to continuous improvements.

You will be experienced in Microsoft 365, Windows and end-user devices, and have a strong understanding of networking and connectivity fundamentals. As you will be required to travel across the UK to provide support where needed a full UK driving licence and willingness to travel are essential. If you have experience in Microsoft Intune, mobile device management and CCTV, alarm or security technology support it would be an added advantage. Above all, you’ll bring a positive attitude, strong attention to detail, and a commitment to delivering valuable insights that enhance business performance.

The values of our organisation - People, Service, Integrity - are fundamental to shaping our culture and the way we manage our business.

Why Loomis?

• Work with a diverse and unique technology estate
• Exposure to both operational and business-critical systems
• Opportunities to develop technical and project delivery skills
• Make a visible impact on frontline operations across the UK
• Join a growing technology team supporting a nationwide business

We also have some specific security criteria that you will need to meet:

• You must be able to pass criminal record, personal credit and ID checks
• You must have verifiable 5-year employment/unemployment/educational history

In return we offer the following:

• 33 days holiday per year (including bank holidays)
• Life Assurance
• Employee Assistance Programme (EAP)
• A safe and supportive culture
• MyRewards – over 3000 discounts for everyday life
• Cycle to Work scheme
• Progression opportunities