Operational Support Technician - East

Affinity Water; Little Clacton; On-site; GBP 28,000 - 32,000; Full time

Benefits offered by this job

Salary £27,505–£31,505

Hours Mon-Thurs 08:00–16:00, Fri 08:00

Annual bonus scheme

23–27 days annual leave

Affinity pension scheme (double match)

Wellbeing Centre

Tap4Perks discounts

Affinity days for volunteering

Life Assurance

Job summary

Affinity Water is seeking an Operational Support Technician to join the Clacton team within the Streetworks, Planning and Stores functions. You will manage stock, plan works and coordinate deliveries to meet service level agreements, while liaising with highways authorities and internal/external customers.

The role requires a full UK driving licence and willingness to travel to other sites. Benefits include a competitive salary, standard hours, and career development opportunities.

Qualifications

• Stock control experience and familiarity with inventory processes.
• Experience processing purchase orders and maintaining inventory systems.
• Proficient with IT software including Microsoft Office and Oracle Fusion.

Responsibilities

• Ensure stock (yard, van stock, materials) maintained to SLA levels and perform regular stock checks.
• Safely store equipment, materials and fittings following regulations.
• Manage daily depot/store operations and use plant/machinery as needed.
• Ensure materials are picked, loaded and delivered to locations as required.
• Process purchase orders efficiently and resolve store/inventory queries promptly.
• Issue and close highways permits to meet SLAs.
• Respond to street-works and planning queries and escalate issues as needed.

Skills

Stock control

Purchase orders

IT software proficiency

Driving licence

Tools

Microsoft Office

Excel

Oracle Fusion

Maximo

Insight Traffic Management

Job description

Affinity Water are looking for an experienced Operational Support Technician to join our Clacton team in delivering all Customer Delivery performance commitments, by efficiently planning work, resource and managing stock.

The Role:

As an Operational Support Technician, you will be working within the Customer Delivery directorate as part of the Streetworks, Planning and Stores Team reporting to the Operations Support Manager.

The main duties under this role will be to ensure physical stock (inventory, van stock and materials) is maintained at the appropriate level to match works service level agreements (SLA’s). You will also be required to ensure the efficient planning of all works relating to the Network, in a timely and cost-effective manner. Managing processes and engaging a variety of stakeholders including The Highways Authority, Councils, Developers, Internal and External customers while meeting regulatory and company standards.

What you'll be doing:

• Ensure physical stock (yard, van stock and materials) is maintained at the appropriate and desired level of service for the availability of materials to users and customers (Internal), also carry out regular stock checks.

• Safe storage of equipment, materials, and fittings in accordance with water quality and safety regulations.

• Managing the day to day operations of the depot/stores in a safe manner. Utilising plant and machinery where required.

• Ensure materials are picked, loaded and delivered to locations as required.

• Purchase orders are processed in an efficient and timely manner and Queries relating to the stores / inventory are resolved without conflict or delay.

• Highways permits are issued and closed appropriately to ensure no delay in meeting our company SLA’s.

• Queries (internal and external) relating to the street-works and planning are resolved quickly and issues are escalated appropriately without delay.

What you'll need:

• Proficient in computer skills as the role requires working with a range of IT software products including Microsoft Office (particularly Excel), Oracle Fusion, Maximo and Insight Traffic Management system.

• Water Industry knowledge and experience (desirable).

• Skills and experience in a stock controlled environment.

• Experience of processing purchase orders and maintaining inventory systems.

• Full UK driving licence required, willing to travel to other Company sites, deliver fittings to the repair and maintenance teams and pre cone when required.

Advert Closing Date: 12/11/26

Benefits:

• Salary: £27,505 - £31,505/(salary dependant on skills and experience)

• Hours of work: Mon - Thurs (08:00am - 16:00pm) Friday - (08:00am - 15:30pm)

• Learning and development opportunities, including mentoring and a range of formal courses and open learning resources.

• Entry into the company annual bonus scheme.

• Annual leave from 23-27 rising with length of service, and the option to purchase up to 5 extra days.

• A ‘Celebration Day’ in addition to public holidays that people can use to celebrate a religious festival or other occasion that is important to them.

• A generous 'double match pension scheme' that doubles the contributions you make (company contribution capped at 12%)

• We offer a range of family benefits including enhanced Maternity, Adoption, Paternity, Shared Parental Leave, Fertility Support Leave and up to 5 full or 10 half days of paid Carers Leave.

• Menopause policy and Reasonable Adjustment policy to help everyone perform at their best.

• Access to our Wellbeing Centre with support for looking after your physical and mental health.

• Discounts at a Range of Retail Outlets through our Tap4Perks scheme

• Discounts on Dental and Medical Insurance through our Tap4Perks scheme through salary sacrifice

• Up to 4 Affinity days a year to volunteer in the community.

• Life Assurance.

Disability Confident

As a Disability Confident employer, we’re committed to offering interviews to disabled candidates who meet the essential criteria and opt in on the application form. Ask the Talent Acquisition lead for the full job description to see all the criteria. If we have a very high volume of applicants and we’re not able to offer interviews to all, we’ll take a fair and proportionate number of disabled candidates through.

Affinity Water recognises the benefits of greater diversity in our workforce to better reflect the communities we serve. We are committed to building a more inclusive culture where every member of our workforce can thrive.

You can find out what it’s like to work at Affinity Water through our career site where our colleagues share their career development stories and you can get a feel for our company culture.