Operational Support Specialist

GSF Car Parts Limited; Tunbridge Wells; On-site; GBP 26,000 - 34,000; Full time

Job summary

GSF Car Parts is seeking a Training Coordinator to deliver process training to frontline branch staff during induction and ongoing development across the Kent region. You will support the branch network in achieving PARC targets on compliance and shrinkage and resolve key operational issues.

The role requires practical knowledge of branch processes, strong IT skills (Excel) and the ability to motivate teams with clear, hands-on training. A driving licence and willingness to travel are essential.

Qualifications

• Operational experience in a multi-site organisation.
• Strong knowledge of branch processes, especially warehouse.
• Excellent communication at all levels and ability to lead by example.

Responsibilities

• Deliver process training to new starters during induction and ongoing training as needed.
• Maintain Operational Training plans for branches covered.
• Support branch compliance, PARC targets, and audit readiness.
• Conduct operational health checks and support stocktaking and audits.
• Provide frontline support on small branch projects and local initiatives.

Skills

Operational experience

Branch processes

Communication

Team motivation

It literate

Excel

Driving licence

Tools

Excel

Autopart

Job description

About The Role

Delivering process training to frontline Branch staff whilst supporting the Branch Network in hitting PARC targets on compliance and shrinkage and resolving key Operational issues.

Main Duties Main Duties and Accountabilities

• Provide training on Operational processes to new starters throughout initial induction period and any further training to existing staff as and when necessary and as demonstrated branch Audit results.
• Maintain Operational Training plans for branches covered.
• Offer basic training and support on Cash Banking processes
• Complete Operational Health Checks.
• Support completion of Audits scoring by providing data
• Drive branches throughout month for process completion to ensure smooth month end completion.
• Support Branch Stocktake Management programme.
• Develop key Team Members to follow defined RTS processes, reduce any potential write offs and to follow defined warranty processes
• Develop Key Team Members to ensure all inventory process are accurate and robust to enable accurate stock integrity
• Provide support to branches ‘in crisis’ such as Stocktake progress problems or where volumes have built up – for instance RTS or warranty not dealt with.
• Support Operations Managers and Audit in stock variance or Stocktaking investigations.
• Provide front line support on small branch projects as appropriate e.g. small racking or range location changes, and on local branch projects as and when needed – e.g. new branch or branch move,
• Provide support on any other projects as and when directed by Operations Manager.
• Maybe required to be “the expert” on a particular subject & provide guidance & or deliver structured documented training physically or via teams

This role will be filed based covering the Kent region

About You

Person Specification

ESSENTIAL

• Operational experience, ideally gained in a multi-site Organisation
• Good knowledge of Branch Processes, especially warehouse
• Good organisational skills
• Enthusiastic with the ability to motivate others and lead by example
• Able to work well under own initiative
• Excellent communicator, at all levels
• IT literate & proficient in use of Excel
• Excellent knowledge of Autopart
• Clean valid Driving Licence with the flexibility to travel

DESIRABLE

• Good knowledge of Sales processes and AlliCat
• Good knowledge of Banking and Cash processes
• Good Health and Safety Awareness

About Us

At GSF Car Parts, we're not just supplying car parts, we're driving the future of the automotive aftermarket.

As the UK's fastest-growing motor factor, we've achieved more than 25% year-on-year growth for three consecutive years and continue to expand at an unrivalled pace. With over 215 branches nationwide and a state-of-the-art 500,000 sq ft National Distribution Centre, we're building a business that keeps thousands of workshops moving every day.

But what really sets us apart is our people.

We're a business that invests boldly, embraces innovation and empowers our teams to make a real difference. From industry-leading digital tools like Mastercat to our nationwide Servicesure garage network and partnerships with over 70 OE-quality brands, we're constantly challenging the status quo and finding better ways to serve our customers.

We're ambitious about where we're going and equally ambitious for the people who join us. Whether you're looking to develop your skills, progress your career or help shape the future of our industry, we'd love to hear from you.

This is an exciting time to join GSF Car Parts.

Make an impact. Grow with us. Do yourself proud!

#INDGSF