Operational Support Specialist

GSF Car Parts; Abingdon; Sur place; GBP 26 000 - 38 000; Plein temps

Résumé du poste

GSF Car Parts is seeking a field-based Training Specialist to deliver operational process training to frontline branch staff across the Oxford region. You will support branches to hit PARC targets on compliance and shrinkage, resolve key issues and drive month-end readiness.

The role involves induction training for new starters, maintaining branch training plans, supporting audits and stock accuracy, and coaching teams to follow RTS and warranty processes.

Qualifications

• Operational training delivery experience.
• Excellent communication across levels.
• Strong organisational and planning skills.
• Ability to coach and develop branch staff.

Responsabilités

• Deliver operational training to frontline staff across branches.
• Maintain branch training plans and induction programs.
• Support audits and stock control processes.
• Assist with month-end readiness and process improvements.
• Travel between branches within the Oxford region.

Connaissances

Training delivery

Communication

Organisation

Coaching

Travel readiness

Outils

Excel

AlliCat

Autopart

Description du poste

Delivering process training to frontline Branch staff whilst supporting the Branch Network in hitting PARC targets on compliance and shrinkage and resolving key Operational issues.

Main Duties Main Duties And Accountabilities

• Provide training on Operational processes to new starters throughout initial induction period and any further training to existing staff as and when necessary and as demonstrated branch Audit results.
• Maintain Operational Training plans for branches covered.
• Offer basic training and support on Cash Banking processes
• Complete Operational Health Checks.
• Support completion of Audits scoring by providing data
• Drive branches throughout month for process completion to ensure smooth month end completion.
• Support Branch Stocktake Management programme.
• Develop key Team Members to follow defined RTS processes, reduce any potential write offs and to follow defined warranty processes
• Develop Key Team Members to ensure all inventory process are accurate and robust to enable accurate stock integrity
• Provide support to branches ‘in crisis’ such as Stocktake progress problems or where volumes have built up – for instance RTS or warranty not dealt with.
• Support Operations Managers and Audit in stock variance or Stocktaking investigations.
• Provide front line support on small branch projects as appropriate e.g. small racking or range location changes, and on local branch projects as and when needed – e.g new branch or branch move,
• Provide support on any other projects as and when directed by Operations Manager.
• Maybe required to be “the expert” on a particular subject & provide guidance & or deliver structured documented training physically or via teams

This role will be field based covering the Oxford region

Person Specification

DESIRABLE

• Operational experience, ideally gained in a multi-site Organisation
• Good knowledge of Sales processes and AlliCat
• Good knowledge of Branch Processes, especially warehouse
• Good knowledge of Banking and Cash processes
• Good organisational skills
• Good Health and Safety Awareness
• Enthusiastic with the ability to motivate others and lead by example
• Able to work well under own initiative
• Excellent communicator, at all levels
• IT literate & proficient in use of Excel
• Excellent knowledge of Autopart
• Clean valid Driving Licence with the flexibility to travel

About Us

At GSF Car Parts, we're not just supplying car parts, we're driving the future of the automotive aftermarket.

As the UK's fastest-growing motor factor, we've achieved more than 25% year-on-year growth for three consecutive years and continue to expand at an unrivalled pace. With over 215 branches nationwide and a state-of-the-art 500,000 sq ft National Distribution Centre, we're building a business that keeps thousands of workshops moving every day.

But what really sets us apart is our people.

We're a business that invests boldly, embraces innovation and empowers our teams to make a real difference. From industry-leading digital tools like Mastercat to our nationwide Servicesure garage network and partnerships with over 70 OE-quality brands, we're constantly challenging the status quo and finding better ways to serve our customers.

We're ambitious about where we're going and equally ambitious for the people who join us. Whether you're looking to develop your skills, progress your career or help shape the future of our industry, we'd love to hear from you.

This is an exciting time to join GSF Car Parts.

Make an impact. Grow with us. Do yourself proud!

#INDGSF