Operational Support Specialist

GSF Car Parts Limited; Leeds; On-site; GBP 32,000 - 38,000; Full time

Job summary

GSF Car Parts Limited is hiring for an Operational Training role focused on delivering process training to frontline branch staff across the East Anglia region. The role supports branch networks to hit PARC targets for compliance and shrinkage, resolving key operational issues and driving process completion.

You will train new starters, maintain training plans, and assist with stocktake and warranty processes while collaborating with Operations Managers to improve branch performance.

Qualifications

• Operational experience in a multi-site organisation.
• Good knowledge of branch processes, especially warehouse.
• Excellent organisational skills.
• Enthusiastic with the ability to motivate others and lead by example.
• Able to work well under own initiative.
• IT literate and proficient in Excel.

Responsibilities

• Deliver process training to frontline branch staff during induction and ongoing training.
• Maintain Operational Training plans for branches covered.
• Provide basic training on Cash Banking processes.
• Conduct Operational Health Checks and audits data support.
• Support audits scoring with data provision.
• Drive branches for process completion and month-end activities.

Skills

Operational experience

Branch processes knowledge

Excel

Motivational leadership

Organizational skills

Driving licence

Tools

Autopart

Job description

About The Role

Delivering process training to frontline Branch staff whilst supporting the Branch Network in hitting PARC targets on compliance and shrinkage and resolving key Operational issues.

Main Duties Main Duties and Accountabilities

• Provide training on Operational processes to new starters throughout initial induction period and any further training to existing staff as and when necessary and as demonstrated branch Audit results.
• Maintain Operational Training plans for branches covered.
• Offer basic training and support on Cash Banking processes
• Complete Operational Health Checks.
• Support completion of Audits scoring by providing data
• Drive branches throughout month for process completion to ensure smooth month end completion.
• Support Branch Stocktake Management programme.
• Develop key Team Members to follow defined RTS processes, reduce any potential write offs and to follow defined warranty processes
• Develop Key Team Members to ensure all inventory process are accurate and robust to enable accurate stock integrity
• Provide support to branches 'in crisis' such as Stocktake progress problems or where volumes have built up - for instance RTS or warranty not dealt with.
• Support Operations Managers and Audit in stock variance or Stocktaking investigations.
• Provide front line support on small branch projects as appropriate e.g. small racking or range location changes, and on local branch projects as and when needed - e.g. new branch or branch move,
• Provide support on any other projects as and when directed by Operations Manager.
• Maybe required to be "the expert" on a particular subject & provide guidance & or deliver structured documented training physically or via teams

This role will be filed based covering the East Anglia region

About You

Person Specification

ESSENTIAL

• Operational experience, ideally gained in a multi-site Organisation
• Good knowledge of Branch Processes, especially warehouse
• Good organisational skills
• Enthusiastic with the ability to motivate others and lead by example
• Able to work well under own initiative
• Excellent communicator, at all levels
• IT literate & proficient in use of Excel
• Excellent knowledge of Autopart
• Clean valid Driving Licence with the flexibility to travel

DESIRABLE

• Good knowledge of Sales processes and AlliCat
• Good knowledge of Banking and Cash processes
• Good Health and Safety Awareness

About Us

At GSF Car Parts, we're not just supplying car parts, we're driving the future of the automotive aftermarket.

As the UK's fastest-growing motor factor, we've achieved more than 25% year-on-year growth for three consecutive years and continue to expand at an unrivalled pace. With over 215 branches nationwide and a state-of-the-art 500,000 sq ft National Distribution Centre, we're building a business that keeps thousands of workshops moving every day.

But what really sets us apart is our people.

We're a business that invests boldly, embraces innovation and empowers our teams to make a real difference. From industry-leading digital tools like Mastercat to our nationwide Servicesure garage network and partnerships with over 70 OE-quality brands, we're constantly challenging the status quo and finding better ways to serve our customers.

We're ambitious about where we're going and equally ambitious for the people who join us. Whether you're looking to develop your skills, progress your career or help shape the future of our industry, we'd love to hear from you.

This is an exciting time to join GSF Car Parts.

Make an impact. Grow with us. Do yourself proud!