Operational Support Officer, Band 4

Gloshospitals; Gloucester; Remote; GBP 28,000 - 31,000; Full time

Benefits offered by this job

NHS pension

Two on-site nurseries

Discounted public transport

Discounts at local shops and eateries

Flexible working opportunities

Job summary

Gloucestershire Hospitals NHS Foundation Trust invites an Operational Support Officer (Band 4) to provide comprehensive administrative and operational support for effective service delivery. The role focuses on data analysis, process coordination, and driving service improvements across the Directorate.

The post holder will utilize specialist knowledge of processes, workforce systems and information governance to analyse information, coordinate activities and contribute to project work and

Qualifications

• Educated to NVQ Level 4 or equivalent in Administration.
• GCSE English and Maths (or equivalent).
• Business Administration qualification or equivalent.
• Evidence of continuing professional development.
• Excellent organisational and administrative skills.
• Advanced Microsoft Office skills, particularly Excel and Word.
• Ability to analyse and present data accurately.
• Understanding of confidentiality and information governance.
• Knowledge of NHS systems and processes.
• Experience in an administrative or operational support role.

Responsibilities

• Provide comprehensive operational and administrative support to managers and teams.
• Coordinate and monitor operational processes across services, identifying delays and risks.
• Prepare reports, presentations and performance information for meetings.
• Maintain accurate electronic and manual records in accordance with Trust policies.
• Support monitoring of KPIs, service targets and workforce metrics.
• Organise meetings, prepare agendas, distribute papers and record minutes and actions.
• Respond to enquiries from staff, patients and stakeholders.
• Assist with project work, service developments and quality improvement initiatives.
• Contribute to planning, implementation and evaluation of service improvement projects.
• Support audit processes and ensure actions are monitored.
• Maintain, validate and monitor databases and produce reports to support decision-making.

Skills

Organisational skills

Administrative skills

Excel & Word

Data analysis

Confidentiality

NHS systems

Education

NVQ Level 4 in Administration

GCSE English & Maths

Business Administration qualification

Evidence of CPD

Job description

Operational Support Officer, Band 4

The closing date is 10 November 2026

The Operational Support Officer is responsible for providing comprehensive administrative, operational and business support to ensure the effective delivery of services within the Directorate.

The post holder will utilise specialist knowledge of operational processes, workforce systems, performance management and information governance to analyse and present information, coordinate operational activities and support service improvement initiatives.

The post holder will contribute to service development and improvement while gaining exposure to a wide range of operational activities across the Trust.

Main duties of the job

• Provide comprehensive operational and administrative support to managers and teams.
• Coordinate and monitor operational processes across services, taking the initiative to identify delays, risks and areas requiring escalation.
• Prepare reports, presentations and performance information for meetings and management reviews.
• Maintain accurate electronic and manual records in accordance with Trust policies.
• Support the monitoring of key performance indicators, service targets and workforce metrics.
• Organise meetings, prepare agendas, distribute papers and record minutes and actions.
• Respond to enquiries from staff, patients and stakeholders in a professional and timely manner.
• Assist with project work, service developments and quality improvement initiatives.
• Contribute to the planning, implementation and evaluation of service improvement projects and operational workstreams.
• Support audit processes and ensure actions are monitored and completed.
• Maintain, validate and monitor databases, ensuring data quality and producing routine and ad hoc reports to support operational and management decision-making.

About us

We take pride in placing people at the centre of everything we do, working together as a united team. Driven by a shared ambition to continually grow, develop, and learn, we recognise and value every contribution. By combining our experience and skills, we not only support our vibrant, diverse communities, but also support one another.

With a team of over 9,000 employees, we are proud to be the largest employer in Gloucestershire and rank among the top 10 largest Trusts in the South West region. By joining our Trust, you will benefit from an excellent package that includes exclusive benefits, flexible working opportunities and the chance to gain valuable experience in one or both of our innovative hospitals.

As well as generous annual leave allowance, you will have access to the excellent NHS pension scheme, competitive bank rates, discounts at local shops and restaurants, access to two on-site nurseries, discounted public transport, reward and recognition and a range of health and wellbeing initiatives to support you.

Job responsibilities

For full detailed job description and main responsibilities please see attached job description & person specification

Person Specification

Qualifications

• Educated to NVQ Level 4 or equivalent experience in Administration
• GCSE English and Maths (or equivalent)
• Business Administration qualification or equivalent
• Evidence of continuing professional development

Knowledge

• Excellent organisational and administrative skills
• Advanced Microsoft Office skills, particularly Excel and Word
• Ability to analyse and present data accurately
• Understanding of confidentiality and information governance
• Knowledge of NHS systems and processes

Experience

• Experience in an administrative or operational support role
• Experience producing reports and analysing information
• Experience working with multiple stakeholders
• Experience within the NHS or healthcare environment

Personal Attributes

• Excellent communication and interpersonal skills
• Ability to prioritise and manage workload effectively
• Flexible and adaptable approach to work
• Ability to work independently and within a team
• Commitment to Trust values and continuous improvement

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer name

Gloucestershire Hospitals NHS Foundation Trust

£28,392 to £31,157 a year(pa pro rata if part-time)